The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Just wanted to let you know that your guys Scott & Dylan did a great job installing our solar panels. They had good attitudes, were knowledgeable and very tidy. Having been an employer for years I think it’s a good idea to share positive comments about service.
Omg. I love it. Thanks to you and Kevin. What quick work, and Kevin is very kind. I’m thinking it was perfect timing. I have spare reading glasses if he’d like to try them!
I still have a lot of work to do, 6 months from now this little place will be more like me.
Thanks again and I’m so excited my garage is heated.
Don’t work to hard.
Thanks for everything! It’s so nice to have a fireplace again. It looks great!
Mark & Sue Florence
Douro Dummer, ON
Just wanted to take the time to thank you and Kevin and his apprentice, for a very professional install and great job. Enjoying my warm garage right now. The fireplace has never been this clean. I would like you to put me on a cleaning program. Kevin had mentioned cleaning would be ideal every two years.
Thanks again guys!
It’s AWESOME! We love it. Your guys were excellent. Almost as good at their job as you.
Thank so much Gene. You’re the man!
P.S. I took the liberty to write a HomeStars review. Enjoy.
Thanks a lot for the great and expedient service. I would recommend your service to friends and neighbors and I will write a excellent review on Homestars website.
Will see you again next year or sooner if my stove requires servicing before that…
Carleton Place, ON
After several months of searching for 2 fireplaces, I discovered that most Fireplace outlets had little knowledge of their products, had little to no product on site, expected you to spend several thousand dollars on a special order fireplace just from a pamphlet, couldn’t answer the concerns I had & encouraged cash and carry which would result in no after sales service. My dental hygienist recommended Friendly Fires in Cobourg. What a difference! The concept of practical heating solutions, APPEARANCE, and competitive pricing was not a foreign concept to HAYLEY at Friendly Fires. She understood the idea of “Zone Heating”, was up to date on “Radiant Heating” and knew what each of her products offered. I wanted to be cozy in my “living areas”, less start ups from my furnace, heat when there was a power outage, and wanted everything to look spectacular. Haley delivered on every level! Their service installers explained everything along the way, protected my floors, cleaned up and were totally professional. This has been a very positive experience and I highly recommend FRIENDLY FIRES! Many thanks to Hayley for her expertise….
Everything went well with the installation of the fireplace. Your installers were very pleasant and professional and let me know everything there is to know about the new fireplace. I very much appreciate that you sent such courteous and informative employees to install my fireplace.
We got a PSG Caddy wood burning furnace from you back in October of last year and I have been meaning to email you ever since we started using it.
We are amazed at how efficient it is! The way it keeps coals is amazing and not having to start a fire everyday is wonderful!
Just wanted to thank you again for your service and help in selecting this furnace and for making the overall process smooth and easy.
Several weeks ago, I was in the market for a new ceramic bbq. My attention turned to the Primo Oval series. A friend recommended to me Friendly Fires based out of Kingston (I live in Ottawa), having researched the company, I fired off an email and was surprised by the prompt follow up regarding a quote, stock and other various questions.
I determined that the Primo Oval XL was too large for my family, and the small, well, too small. I wanted to see the Primo Oval Large in person.
As it turned out, Friendly Fires was the only location around the National Capital that had the Large in stock and on display at their new location in Carleton Place. I could not take the time off of work during the week to visit their showroom, so they offered to make a private appointment for me on a Sunday.
Three emails later, my Primo Oval Large was delivered to my home in downtown Ottawa. The Friendly Fires team drove through the worst of the City’s rush hour traffic, arrived on time. They unloaded my new bbq and moved it to the backyard. They spent the extra time to assemble the parts to ensure I knew what I was doing.
From start to finish, Friendly Fires in Carleton Place bent over backwards to accommodate my family. I have never before received such customer service.
Thank you to Brad, Paul and Scott for helping me to kick off a Summer of grilling.
I just wanted to express our thanks. Your young men are courteous, efficient, and friendly.
My husband has been away much of the time they have been here today, but they explained things very well. They did a great job removing the EF3 pellet stove and installing the Kozy Lakefield propane stove and hook -up to the BBQ. All is pretty much cleaned up as well!
We also appreciate your efforts in this change and the fact you met us at Friendly Fires on your day off!
Thanks to everyone!
Marion & Larry Wannamaker
Thanks so much. Both of the guys who came to my house, were absolutely fabulous! Not only were they very personable, but offered valuable information to a “new”
woodstove user. They took great attention to detail and were so considerate in keeping the area clean while they worked. I was expecting it to be a dusty messy job and was truly impressed at how clean everything was. You must be so happy to have such contentious ambassadors to go out and represent your company. With service like this, I will certainly recommend you to anyone who is looking for a stove.
Thanks for all of your help,
Anne and I would definitely recommend Friendly Fires to anyone looking for the products you sell. We are thrilled with our wood stove, the propane fireplace and the propane hookup to the barbeques. I’m sure that your competitors also sell similar products, but what impressed me the most about Friendly Fires is the knowledge, expertise and professionalism of not only your sales staff but in particular your on-site installation staff. Your guys did an excellent job on the installation and I very much appreciate the time they took to discuss the features of each appliance as well as answer all the questions I had regarding the equipment we purchased and propane/propane appliances in general. Your guys are good!
Roch and Anne Marion
Perth Road, ON
Thank you for calling to see if we were happy with our new gas fireplace. It is working well and it is nice to feel warm after so much cold.
This probably means we are due for some unseasonably warm weather!
We are very pleased with the look of the upstairs chimney which will give us more room in our den.
David and Jeremy covered the floors with tarps, worked well and did a good job of clean up. We were especially impressed with David who did the main fireplace installation while Jeremy did the upstairs and outside venting so we didn’t see as much of him.
They were both good workers and very polite but David also explained how things were set up and sat down with us to explain how to program the remote and where to look in the manual if we had questions. He also told us about annual service and fan settings.
We are very impressed.
Bill & Vivian Heinmiller
Thanks Curtis for the follow up,
The pellet stove works beautifully……heat from stove is lovely…hot….awesome.
The gentlemen that were here were very good, cleaned and vacuumed out the entire stove. They were also very accommodating as I messed up their day, it didn’t ruffle any feathers , they just showed up a bit later….did an excellent job.
Very very very pleased with the service!
Thanks for the follow up…
Have a wonderful day!
We love our new red enamel wood stove! We were looking for a unit that would heat our main floor and it does perfectly. Curtis at Friendly Fires helped us pick the perfect stove for our needs and we are most appreciative! Thank you for your listening! The entire process was very efficient from the store to the boys who delivered the unit to our place. A tricky spot too. Many stairs to deal with outside and all the fun of a cottage place!
We highly recommend Friendly Fires and love how warm and cozy our home is now, especially in the mornings!
I just wanted to let you know that the installation went well yesterday.
Jason Morgan and his colleague Jon did an impeccable job! There were some issues but at each juncture Jason explained the problem with much care. His emphasis on not cutting any corners was deeply appreciated.
Your guys are a testament to the quality business you run.
I’m really happy with the work that the guys did – I’d recommend them to anyone!
Don & Marg Aldridge
After speaking to you on the phone earlier today, both Dana and I felt that a simple thank you was not sufficient, and did not convey the gratitude we have for all you have done for us. We are thrilled with our new fireplace insert, both in esthetics and function.
From our first meeting in the showroom, and the many that followed, to all the emails between us over the last 9 to 10 months, you have been nothing but professional, courteous and extremely patient with us. (mainly myself).
Your efficient staff is also to be commended. Everyone of them that came to our home, from the measuring, to the installation, and all through the malfunctioning insert, were respectful to us and our property, knowledgeable and helpful to us both. Our thanks also to Amanda, who unfortunately we never had the opportunity to meet.
Dana and I have no qualms in referring any friends or family to your business. We know they would receive the same level of service we have enjoyed.
I wish I could say we are looking forward to the cold winter months, but at least we will be nice and warm in our home.
Thank you again.
Enid and Dana Henwood
Thanks for being so quick! We were able to use the fireplace last night for the first time with the permission granted from our home insurance company. We absolutely LOVE the unit and the heat it is giving out in small fires as in the break in period. We can’t wait to see what heat we receive with a big fire. Thank Gene for all his help and expertise.