Customer Testimonials

The following comments are all authentic emails or letters received by our customers.  At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly.  Should you wish to add your comment, please contact us.

So happy with our Lennox Grandview woodstove & even happier with your service!

testimonial pic

Paul,

Judy and I want to thank you very much for sending Kevin and Ryan to install our wood burning stove. They were very thorough, courteous and tidy. We appreciate the great service and we lucked out on the weather on Monday.

We are really enjoying our new stove and we will certainly be recommending and revisiting your store when we need your products.

Thanks again,

Judy & Bob Walton

Beckwith, ON

February 2016

Delighted with our Pacific Energy Super 27 wood stove!

We are delighted with our new wood stove! We had been reluctant to get rid of the stove that had served us so well over the past 30+ years, but having had the new one now for several weeks, we couldn’t be more pleased.

The installers – Mike and Jeremy – were friendly and efficient. They were in and out in just over an hour, and left everything cleaned up nicely.

Thanks for all your help, Gene. it has been our pleasure to work with Friendly Fires – glad we made the trip to Peterborough!

Warm regards,
Liz and Rich

Enniskillen, ON

January 2016
Kerr

Three reasons to call Friendly First First!

Curtis,

I was very impressed with the service appointment for the Westport fireplace in my home for three reasons. First, when I called, your service department was friendly and informative. Second, when Shaun was replacing the burner plate and checking the fireplace, he was efficient, courteous and very careful not to get any of the fireplace soot or dirt on the carpet. He was thorough and knowledgeable, explaining the features on the fireplace clearly and made sure the connections were operating correctly. This gives me confidence and comfort. Third, the price was substantially lower than I had expected initially and right in line with what Friendly Fires had quoted when I initially called. In sum, it was a pleasure doing business with you and I will certainly call you first in future!

Take care,

Kathy Brock

Kingston, ON

January 2016

 

 

Technician takes pride in what he does & it shows!

Tysick

Hi Curtis,

Your tech (Tim Houle) was excellent and certainly knew his business.

He took his time and showed me how to trouble shoot problems with my Enviro EG40 gas stove.

You are very fortunate to have an employee who takes pride in what he does, that’s a very rare quality.

I know my neighbour will be switching his wood stove over to a propane stove this spring. I will certainly steer him your way for pricing.

Thanks again,

Steve Tysick

Maberley, ON
January 2016

So pleased with our Kozy Heat Delano Gas Fireplace trimmed in “Beach Walk” ledgestone!

Dec 28

Hi James!

We were very pleased with the whole purchase & install process and have received many compliments on the unit. Your prompt delivery & install allowed us to get it finished before our Christmas gathering.

Thank you. Please pass on our thanks to your management and staff.

Nancy and Dave Shaw
Courtice, ON
December 2015

Hear ye! Hear ye! Friendly Fires is a great business!

Paul ,
Thank you so much for your prompt and professional service, your installers were great to have in our house Keefer 1and we will be spreading the word of your great business!

Thanks again,
Merry Christmas to you and your staff!

Sincerely,
Mike and Bonnie Keefer
Carp, ON
December 2015

Enviro Cabello 1700 wood fireplace insert makes us feel right at home!

We were very pleased with the service we received. Friendly Fires staff were informative and friendly and the guys who came to do the installation did a great job. My partner and I are now happily enjoying the wood heat and the addition of the wood burning unit has made our new house feel much more like home. We will definitely recommend Friendly Fires to our friends and family.

Cheryl Sutherland
Godfrey, ON
December 2015Cabello

Great job installing our solar panels – what service!

Hi Brad!

Just wanted to let you know that your guys Scott & Dylanquartly did a great job installing our solar panels. They had good attitudes, were knowledgeable and very tidy. Having been an employer for years I think it’s a good idea to share positive comments about service.

Best,

Rob Quartly
Campbellcroft, ON
December 2015

Hearthstone Waitsfield Gas Stove -the perfect way to heat my garage!

OmgHearthStone-Waitsfield-gas. I love it. Thanks to you and Kevin. What quick work, and Kevin is very kind. I’m thinking it was perfect timing. I have spare reading glasses if he’d like to try them!
I still have a lot of work to do, 6 months from now this little place will be more like me.
Thanks again and I’m so excited my garage is heated.
Don’t work to hard.

Kris Parsons
Almonte, ON
December 2015

Thanks for our Valor President Freestanding Gas Stove!

Thanks for everything! It’s so nice to have a fireplace again. It looks great!

Merry Christmas,

Mark & Sue Florence
Douro Dummer, ON
December 2015

A Valor President installed by Friendly Fires

A Valor President installed by Friendly Fires

So pleased with my Natural Gas Modine Power Vent Ceiling Heater!

Hey Paul,

Just wanted to take the time to thank you and Kevin and his apprentice, for a very professional install and great job. Enjoying my warm garage right now. The fireplace has never been this clean. I would like you to put me on a cleaning program. Kevin had mentioned cleaning would be ideal every two years.

Thanks again guys!

Trevor Booth
Ottawa, Ontario
November 2015

So thrilled with my Pacific Energy Vista wood stove I had to share!

Hi Gene,

It’s AWESOME! We love it. Your guys were excellent. Almost as good at their job as you.

Thank so much Gene. You’re the man!

Travis Hotrum
Kinmount, ON
November 2015

P.S. I took the liberty to write a HomeStars review. Enjoy.