Customer Testimonials

The following comments are all authentic emails or letters received by our customers.  At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly.  Should you wish to add your comment, please contact us.

Three reasons to call Friendly First First!

Curtis,

I was very impressed with the service appointment for the Westport fireplace in my home for three reasons. First, when I called, your service department was friendly and informative. Second, when Shaun was replacing the burner plate and checking the fireplace, he was efficient, courteous and very careful not to get any of the fireplace soot or dirt on the carpet. He was thorough and knowledgeable, explaining the features on the fireplace clearly and made sure the connections were operating correctly. This gives me confidence and comfort. Third, the price was substantially lower than I had expected initially and right in line with what Friendly Fires had quoted when I initially called. In sum, it was a pleasure doing business with you and I will certainly call you first in future!

Take care,

Kathy Brock

Kingston, ON

January 2016

 

 

Technician takes pride in what he does & it shows!

Tysick

Hi Curtis,

Your tech (Tim Houle) was excellent and certainly knew his business.

He took his time and showed me how to trouble shoot problems with my Enviro EG40 gas stove.

You are very fortunate to have an employee who takes pride in what he does, that’s a very rare quality.

I know my neighbour will be switching his wood stove over to a propane stove this spring. I will certainly steer him your way for pricing.

Thanks again,

Steve Tysick

Maberley, ON
January 2016

So pleased with our Kozy Heat Delano Gas Fireplace trimmed in “Beach Walk” ledgestone!

Dec 28

Hi James!

We were very pleased with the whole purchase & install process and have received many compliments on the unit. Your prompt delivery & install allowed us to get it finished before our Christmas gathering.

Thank you. Please pass on our thanks to your management and staff.

Nancy and Dave Shaw
Courtice, ON
December 2015

Hear ye! Hear ye! Friendly Fires is a great business!

Paul ,
Thank you so much for your prompt and professional service, your installers were great to have in our house Keefer 1and we will be spreading the word of your great business!

Thanks again,
Merry Christmas to you and your staff!

Sincerely,
Mike and Bonnie Keefer
Carp, ON
December 2015

Enviro Cabello 1700 wood fireplace insert makes us feel right at home!

We were very pleased with the service we received. Friendly Fires staff were informative and friendly and the guys who came to do the installation did a great job. My partner and I are now happily enjoying the wood heat and the addition of the wood burning unit has made our new house feel much more like home. We will definitely recommend Friendly Fires to our friends and family.

Cheryl Sutherland
Godfrey, ON
December 2015Cabello

Great job installing our solar panels – what service!

Hi Brad!

Just wanted to let you know that your guys Scott & Dylanquartly did a great job installing our solar panels. They had good attitudes, were knowledgeable and very tidy. Having been an employer for years I think it’s a good idea to share positive comments about service.

Best,

Rob Quartly
Campbellcroft, ON
December 2015

Hearthstone Waitsfield Gas Stove -the perfect way to heat my garage!

OmgHearthStone-Waitsfield-gas. I love it. Thanks to you and Kevin. What quick work, and Kevin is very kind. I’m thinking it was perfect timing. I have spare reading glasses if he’d like to try them!
I still have a lot of work to do, 6 months from now this little place will be more like me.
Thanks again and I’m so excited my garage is heated.
Don’t work to hard.

Kris Parsons
Almonte, ON
December 2015

Thanks for our Valor President Freestanding Gas Stove!

Thanks for everything! It’s so nice to have a fireplace again. It looks great!

Merry Christmas,

Mark & Sue Florence
Douro Dummer, ON
December 2015

A Valor President installed by Friendly Fires

A Valor President installed by Friendly Fires

So pleased with my Natural Gas Modine Power Vent Ceiling Heater!

Hey Paul,

Just wanted to take the time to thank you and Kevin and his apprentice, for a very professional install and great job. Enjoying my warm garage right now. The fireplace has never been this clean. I would like you to put me on a cleaning program. Kevin had mentioned cleaning would be ideal every two years.

Thanks again guys!

Trevor Booth
Ottawa, Ontario
November 2015

So thrilled with my Pacific Energy Vista wood stove I had to share!

Hi Gene,

It’s AWESOME! We love it. Your guys were excellent. Almost as good at their job as you.

Thank so much Gene. You’re the man!

Travis Hotrum
Kinmount, ON
November 2015

P.S. I took the liberty to write a HomeStars review. Enjoy.

Need a WETT Inspection? Check out our new Carleton Place location!

Dear Lorraine,

Thanks a lot for the great and expedient service. I would recommend your service to friends and neighbors and I will write a excellent review on Homestars website.
Will see you again next year or sooner if my stove requires servicing before that…

Take care,
James Deziel
Carleton Place, ON
October 2015

Check out our Valor L2 gas fireplace – had to share!

After several months of searching for 2 fireplaces, I discovered that most Fireplace outlets had little knowledge of their products, had little to no product on site, expected you to spend several thousand dollars on a special order fireplace just from a pamphlet, couldn’t answer the concerns I had & encouraged cash and carry which would result in no after sales service. My dental hygienist recommended Friendly Fires in Cobourg. What a difference! The concept of practical heating solutions, APPEARANCE, and competitive pricing was not a foreign concept to HAYLEY at Friendly Fires. She understood the idea of “Zone Heating”, was up to date on “Radiant Heating” and knew what each of her products offered. I wanted to be cozy in my “living areas”, less start ups from my furnace, heat when there was a power outage, and wanted everything to look spectacular. Haley delivered on every level! Their service installers explained everything along the way, protected my floors, cleaned up and were totally professional. This has been a very positive experience and I highly recommend FRIENDLY FIRES! Many thanks to Hayley for her expertise….

Louise
Newtonville, ON
October 2015