Customer Testimonials

The following comments are all authentic emails or letters received by our customers.  At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly.  Should you wish to add your comment, please contact us.


Please leave a Google Review for any of our stores below:
Peterborough | Kingston | Cobourg | Carleton Place

Getting “Kozy” with my Lakefield Gas Stove & Primo BBQ!

Hello,

It is rare that I send a letter giving praise. In the last few years it seems that everything that I purchase is defective or there is a problem with the delivery or installation.

On Wednesday two of your men came to my house and did a perfect job of installing our new gas fireplace. From the moment they got there they displayed great manners, sense of humour, care for our home and pride in their work. They bored through our foundation and stone and left practically no dust. When they left there was not a scrap of packaging or anything out of place.

Last year we purchased a Primo BBQ from you and it was the same situation.

My wife and I will be happy to recommend you to any family, friends or clients of my real-estate business or my wife’s financial planning practice.

Thank-you,
Michael Hartzman
Inverary, Ontario
September 2014

Loving my AD65 Wood Fired Oven!!!!

Bread 2

Bread pic final

Bread pics final

Well, I can’t wait for fall comfort foods. I continue to enjoy experimenting with my oven. I wish I would take the time to capture everything that comes out of there, but too busy enjoying the process and everyone’s reaction. I have even cooked steak directly on the coals using a baking rack and bread is to die for…sending a few pics.

Alain & Carole Bouffard
Wawa, Ontario
August 2014

Kingston BBQ competition success!

Hi Brad,

On behalf of the boys from the Ottawa contingent of Hog N’ Sauce BBQ, Barn Burner BBQ and Blue Collar BBQ we wanted to express our sincere appreciation and thanks for your event on Saturday. We welcomed the enthusiasm and friendly competition that made your event a positive experience.

We have marked our calenders to return next year.

Thanks again,

John, Jamie and Dean

So pleased with our Valor Ventana Deluxe Fireplace!

Hi Curtis,

We are very pleased. We appreciated the visit on Monday to go over everything. We have had lots of compliments on how nice the fireplace looks, we are happy to pass along your name.

Thanks again,
Beckie & Jeff Ponte
Sydenham, ON
July 2014

BBQ class inspires many to get creative!

Thanks for all your planning and hard work! We all appreciated your experiences and advice on improving our BBQing skills.
Everyone was still talking about the great food today and comparing what foods will be served this weekend for their families. You have inspired all of us to get creative.

Many Thanks!
Cheers,

Heather Vickery
Medical Centre Staff
June 2014

Fabulous Custom Flashing!!!

Mark

Mark de Wolde

Dear Chris & Brad,

I had a chance to see the corrections made to the flashing – FABULOUS job!
Jessica said everyone was very nice and very professional. Thank you very much. We will take some pictures once it’s completely finished.

Cheers,
Mark
May 2014
Inverary, ON

Dedicated to probelm solve until the end!!!

Dear Friendly Fires,

We had a challenging time this winter with our pellet stove… something was just not right. It kept going out.
Friendly Fires researched many angles to discover the root cause. We persisted in reporting it was not going well. Invariably when the service technician was at our home, the stove went well, then the next day, the same problem recurred. We reached out to the manager with our story of frustration. Within 2 days all was miraculously sorted and our stove has kept us warm ever since. The team at FF were patient, understanding and dedicated to problem solve until we were satisfied. That level of service is rare these days. Thank you all.

Carole & Tom Falkner

Seeley’s Bay, ON
June 2014

BBQ classes by women for women – success!!!

Our thanks to you and your staff, Haley …..you blew us away with more food we could eat, recipes to take home, and great hints re oils and preps.
The gift certificates were a welcome and appreciated bonus…thanks again for a most enjoyable afternoon.
We finished in good time …the rain really came down after we got home.!

Sharon Barton
Peterborough Art Association Culinary Group
June 2014

A thoroughly satisfactory job – many thanks!

Last winter we were very glad of the pellet stove you installed for us a few years ago. It was REALLY put to work and trimmed our Hydro bill to half of that of some of our neighbours!

Last week, it was serviced by Duncan and Gilles. We have nothing but praise for both of them.

Duncan and Gilles arrived on time and were cheerful and friendly as usual. They were also very nice to the cat, who insisted on trying to help them.

They were scrupulous in keeping mess under control, meticulous in their work and always ready to answer my questions.

A thoroughly satisfactory job, many thanks!

Mike Cole-Hamilton
Kingston, ON
May 2014

Professional, Pleasant & Prompt service – thanks!

Thanks Jason. Your installers were very professional and pleasant. We will send a picture to you when everything is complete. You returned our calls promptly which was important to us. Please call us for service maintenance on our new fireplace. With thanks. 

Mike McGrath
Havelock, ON

April 2014

Before and after – wow!

The fireplace works great and we are now using the basement every night!”Fireplace-before-after

James Ligthart

Kingston, Ontario

March 2014

Valor 530 with Windor Arch – just in time for Easter!

Mar 18

My New Fireplace and Mantel

Well it’s finally here, just a few more touches to my Valor and I can work my magic on decorating for Easter 🙂

Elizabeth Burfield

Cavan, Ontario

March 2014

Valor Retrofire success!

I wish to tell you about the efficiency of the men who did the installation. Gilles and his partner  were quick, clean and respectful, no mess , explained the operation in detail several times, all of which I appreciated immensely. If there are any bonuses to be handed out, I hope they are on the list. 

Very pleased with the whole operation,

Thanks,

Mary St-Pierre

Kingston, Ontario

February 2014

Enviro EG28 Gas Stove Installation Extreme Satisfaction!

I felt obligated to express our extreme satisfaction with the stove installation provided by Chris and Joe this past Tuesday.  They were very knowledgeable, courteous and represented their company in a professional manner.  I would recommend our experience to anyone.

 John Kenney

Kingston, ON

January 2014Kenney

Pacific Energy Wood Summit Satisfaction!

Yandon

Hi Lorraine, 

I just wanted to commend the two men (Duncan and Gill, I believe) for their professional and courtesy approach to my installation.  Also to Michael for his advice and help.     They  are a credit to your company and should be recognized accordingly.

Please pass on my sentiments to your management/owners.

I will definitely refer your company whenever the opportunity presents itself.

Wayne Yandon

Richmond Hill / Tamworth, ON

January 2014

Tweeting out our satisfaction with our Pacific Energy Alderlea

testimonial pic

Friendly Fires to the rescue!!!

Hi Duane, 

As a follow-up to your courtesy call after my service appointment, I would just like to comment on my experience with Friendly Fires.

 First I must say, it was my good fortune to have run into you Duane.  And to have met your terrific Technician, Kyle, who was pleasant, knowledgeable, professional and got the job done (where many had failed before him)!  I also had conversations with Andrea and Jason who were both very nice, professional and patient!

 As you are aware, unfortunately I purchased my Valor Fireplace from another store (my misfortune, I thought I was out of your servicing area.)

 I dealt with the owner for three and a half years (it was not pleasant).  There were many costly service calls, a ton of excuses why the fireplace kept going off (obviously none of them were valid).  All I wanted was my brand new fireplace, which they installed, to work.  (In my opinion, it was not installed properly from the get go.)  They just were NOT QUALIFIED to do the job. 

 In comes FRIENDLY FIRES TO THE RESCUE.  Once again, I must say how knowledgeable your technician was.  Kyle knew his product and got the job done!! 

You can be 100%  assured that I will be recommending Friendly Fires to everyone I know (and to do themselves a favour,  stay away from the competition!!!!) 

THANK YOU!  THANK YOU!  THANK YOU!

 Sincerely, 

Patti Williamson

Fennelon Falls, ON

January 2014

Westport Gas Stove – what an impression!

“Your service representatives, Duncan and Gil (Gilles), came to advise us on
January 10th about moving a Westport gas stove from one room to another.  My
wife and I were most impressed with these young men.  Their interpersonal
communication was excellent.  They were attentive, informative, unrushed,
and knowledgeable – if they didn’t have an answer to a question, they would
refer to their manual for technical information, or to management for
pricing issues. 

“As Gilles himself said, “I think the company is very honest, and they treat
me with respect!”  We would be very pleased to have these two gentlemen in
our home, or that of clients at any time.  We highly recommend them.”

D. Vaughan Bentley
Kingston, ON
January 2014

 

Customer for life!

Hi Alex,

THANK-YOU VERY MUCH!!!

The fan arrived on Friday and we have been using it for the past few days.

Although it does not circulate quite as much air as the original one – IT IS VERY QUIET – much better than the last one!

As always, Cheryl and I really appreciate you and your company.  You are one of the few companies still providing excellent customer service.  We will continue to refer you to anyone looking for a fireplace, wood stove or appliances.

You have gained a customer for life! 

Sincerely,

Phil & Cheryl Beaudet

Stouffville, ON

December 2013Beaudet Wood Stove

Staying “Kozy” with my Delano Fireplace….

 Hi Curtis–
So happy to be up and running again–what a nice young man Alex is and he was very helpful.
Thanks for your follow up!
Sharon Egan

Kingston, ON

November 2013