Hey Paul,

Just wanted to take the time to thank you and Kevin and his apprentice, for a very professional install and great job. Enjoying my warm garage right now. The fireplace has never been this clean. I would like you to put me on a cleaning program. Kevin had mentioned cleaning would be ideal every two years.

Thanks again guys!

Trevor Booth
Ottawa, Ontario
November 2015

Hi Gene,

It’s AWESOME! We love it. Your guys were excellent. Almost as good at their job as you.

Thank so much Gene. You’re the man!

Travis Hotrum
Kinmount, ON
November 2015

P.S. I took the liberty to write a HomeStars review. Enjoy.

Dear Lorraine,

Thanks a lot for the great and expedient service. I would recommend your service to friends and neighbors and I will write a excellent review on Homestars website.
Will see you again next year or sooner if my stove requires servicing before that…

Take care,
James Deziel
Carleton Place, ON
October 2015

After several months of searching for 2 fireplaces, I discovered that most Fireplace outlets had little knowledge of their products, had little to no product on site, expected you to spend several thousand dollars on a special order fireplace just from a pamphlet, couldn’t answer the concerns I had & encouraged cash and carry which would result in no after sales service. My dental hygienist recommended Friendly Fires in Cobourg. What a difference! The concept of practical heating solutions, APPEARANCE, and competitive pricing was not a foreign concept to HAYLEY at Friendly Fires. She understood the idea of “Zone Heating”, was up to date on “Radiant Heating” and knew what each of her products offered. I wanted to be cozy in my “living areas”, less start ups from my furnace, heat when there was a power outage, and wanted everything to look spectacular. Haley delivered on every level! Their service installers explained everything along the way, protected my floors, cleaned up and were totally professional. This has been a very positive experience and I highly recommend FRIENDLY FIRES! Many thanks to Hayley for her expertise….

Louise
Newtonville, ON
October 2015

Hello Curtis!

Everything went well with the installation of the fireplace. Your installers were very pleasant and professional and let me know everything there is to know about the new fireplace. I very much appreciate that you sent such courteous and informative employees to install my fireplace.

Cheryl and Garry Hull
Lansdowne, ON
September 2015

Curtis,

We got a PSG Caddy wood burning furnace from you back in October of last year and I have been meaning to email you ever since we started using it.
We are amazed at how efficient it is! The way it keeps coals is amazing and not having to start a fire everyday is wonderful!
Just wanted to thank you again for your service and help in selecting this furnace and for making the overall process smooth and easy.

Stephanie Newman
Harrowsmith, ON
August 2015

Several weeks ago, I was in the market for a new ceramic bbq. My attention turned to the Primo Oval series. A friend recommended to me Friendly Fires based out of Kingston (I live in Ottawa), having researched the company, I fired off an email and was surprised by the prompt follow up regarding a quote, stock and other various questions.

I determined that the Primo Oval XL was too large for my family, and the small, well, too small. I wanted to see the Primo Oval Large in person.

As it turned out, Friendly Fires was the only location around the National Capital that had the Large in stock and on display at their new location in Carleton Place. I could not take the time off of work during the week to visit their showroom, so they offered to make a private appointment for me on a Sunday.

Three emails later, my Primo Oval Large was delivered to my home in downtown Ottawa. The Friendly Fires team drove through the worst of the City’s rush hour traffic, arrived on time. They unloaded my new bbq and moved it to the backyard. They spent the extra time to assemble the parts to ensure I knew what I was doing.

From start to finish, Friendly Fires in Carleton Place bent over backwards to accommodate my family. I have never before received such customer service.

Thank you to Brad, Paul and Scott for helping me to kick off a Summer of grilling.

Ian Burgess
Ottawa, Ontario
June 2015

Hi Curtis!

I just wanted to express our thanks. Your young men are courteous, efficient, and friendly.

My husband has been away much of the time they have been here today, but they explained things very well. They did a great job removing the EF3 pellet stove and installing the Kozy Lakefield propane stove and hook -up to the BBQ. All is pretty much cleaned up as well!

We also appreciate your efforts in this change and the fact you met us at Friendly Fires on your day off!

Thanks to everyone!

Sincerely,

Marion & Larry Wannamaker
Napanee, ON
May 2015

Hi Hayley,

Thanks so much. Both of the guys who came to my house, were absolutely fabulous! Not only were they very personable, but offered valuable information to a “new”
woodstove user. They took great attention to detail and were so considerate in keeping the area clean while they worked. I was expecting it to be a dusty messy job and was truly impressed at how clean everything was. You must be so happy to have such contentious ambassadors to go out and represent your company. With service like this, I will certainly recommend you to anyone who is looking for a stove.

Thanks for all of your help,

Mary Morton
Haliburton, ON
April 2015

Anne and I would definitely recommend Friendly Fires to anyone looking for the products you sell. We are thrilled with our wood stove, the propane fireplace and the propane hookup to the barbeques. I’m sure that your competitors also sell similar products, but what impressed me the most about Friendly Fires is the knowledge, expertise and professionalism of not only your sales staff but in particular your on-site installation staff. Your guys did an excellent job on the installation and I very much appreciate the time they took to discuss the features of each appliance as well as answer all the questions I had regarding the equipment we purchased and propane/propane appliances in general. Your guys are good!

Roch and Anne Marion
Perth Road, ON
Fenruary 2015

Dear Eric,

Thank you for calling to see if we were happy with our new gas fireplace. It is working well and it is nice to feel warm after so much cold.
This probably means we are due for some unseasonably warm weather!

We are very pleased with the look of the upstairs chimney which will give us more room in our den.
David and Jeremy covered the floors with tarps, worked well and did a good job of clean up. We were especially impressed with David who did the main fireplace installation while Jeremy did the upstairs and outside venting so we didn’t see as much of him.
They were both good workers and very polite but David also explained how things were set up and sat down with us to explain how to program the remote and where to look in the manual if we had questions. He also told us about annual service and fan settings.

We are very impressed.

Bill & Vivian Heinmiller
Peterborough, Ontario
February 2015

Thanks Curtis for the follow up,

The pellet stove works beautifully……heat from stove is lovely…hot….awesome.

The gentlemen that were here were very good, cleaned and vacuumed out the entire stove. They were also very accommodating as I messed up their day, it didn’t ruffle any feathers , they just showed up a bit later….did an excellent job.

Very very very pleased with the service!

Thanks for the follow up…
Greatly appreciated

Have a wonderful day!

Julia Merry
Kingston, ON
January 2015

We love our new red enamel wood stove! We were looking for a unit that would heat our main floor and it does perfectly. Curtis at Friendly Fires helped us pick the perfect stove for our needs and we are most appreciative! Thank you for your listening! The entire process was very efficient from the store to the boys who delivered the unit to our place. A tricky spot too. Many stairs to deal with outside and all the fun of a cottage place!

We highly recommend Friendly Fires and love how warm and cozy our home is now, especially in the mornings!

Kelly Pare
Elgin, ON
January 2015

Hi Curtis,

I just wanted to let you know that the installation went well yesterday.
Jason Morgan and his colleague Jon did an impeccable job! There were some issues but at each juncture Jason explained the problem with much care. His emphasis on not cutting any corners was deeply appreciated.
Your guys are a testament to the quality business you run.

With thanks,

Eric Bick
Yarker, ON
November 2014

I’m really happy with the work that the guys did – I’d recommend them to anyone!

Don & Marg Aldridge
Kingston, ON
November 2014

Good evening Curtis,

After speaking to you on the phone earlier today, both Dana and I felt that a simple thank you was not sufficient, and did not convey the gratitude we have for all you have done for us. We are thrilled with our new fireplace insert, both in esthetics and function.

From our first meeting in the showroom, and the many that followed, to all the emails between us over the last 9 to 10 months, you have been nothing but professional, courteous and extremely patient with us. (mainly myself).

Your efficient staff is also to be commended. Everyone of them that came to our home, from the measuring, to the installation, and all through the malfunctioning insert, were respectful to us and our property, knowledgeable and helpful to us both. Our thanks also to Amanda, who unfortunately we never had the opportunity to meet.

Dana and I have no qualms in referring any friends or family to your business. We know they would receive the same level of service we have enjoyed.

I wish I could say we are looking forward to the cold winter months, but at least we will be nice and warm in our home.

Thank you again.

Enid and Dana Henwood
Kingston, ON
October 2014

Hello,

Thanks for being so quick! We were able to use the fireplace last night for the first time with the permission granted from our home insurance company. We absolutely LOVE the unit and the heat it is giving out in small fires as in the break in period. We can’t wait to see what heat we receive with a big fire. Thank Gene for all his help and expertise.

Thanks again,
Kerrie Davis
Douro-Dummer, ON
September 2014

Hello,

It is rare that I send a letter giving praise. In the last few years it seems that everything that I purchase is defective or there is a problem with the delivery or installation.

On Wednesday two of your men came to my house and did a perfect job of installing our new gas fireplace. From the moment they got there they displayed great manners, sense of humour, care for our home and pride in their work. They bored through our foundation and stone and left practically no dust. When they left there was not a scrap of packaging or anything out of place.

Last year we purchased a Primo BBQ from you and it was the same situation.

My wife and I will be happy to recommend you to any family, friends or clients of my real-estate business or my wife’s financial planning practice.

Thank-you,
Michael Hartzman
Inverary, Ontario
September 2014

Well, I can’t wait for fall comfort foods. I continue to enjoy experimenting with my oven. I wish I would take the time to capture everything that comes out of there, but too busy enjoying the process and everyone’s reaction. I have even cooked steak directly on the coals using a baking rack and bread is to die for…sending a few pics.

Alain & Carole Bouffard
Wawa, Ontario
August 2014

Hi Brad,

On behalf of the boys from the Ottawa contingent of Hog N’ Sauce BBQ, Barn Burner BBQ and Blue Collar BBQ we wanted to express our sincere appreciation and thanks for your event on Saturday. We welcomed the enthusiasm and friendly competition that made your event a positive experience.

We have marked our calenders to return next year.

Thanks again,

John, Jamie and Dean