The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Just wanted to let you know that your guys Scott & Dylan did a great job installing our solar panels. They had good attitudes, were knowledgeable and very tidy. Having been an employer for years I think it’s a good idea to share positive comments about service.
Omg. I love it. Thanks to you and Kevin. What quick work, and Kevin is very kind. I’m thinking it was perfect timing. I have spare reading glasses if he’d like to try them!
I still have a lot of work to do, 6 months from now this little place will be more like me.
Thanks again and I’m so excited my garage is heated.
Don’t work to hard.
Thanks for everything! It’s so nice to have a fireplace again. It looks great!
Mark & Sue Florence
Douro Dummer, ON
Just wanted to take the time to thank you and Kevin and his apprentice, for a very professional install and great job. Enjoying my warm garage right now. The fireplace has never been this clean. I would like you to put me on a cleaning program. Kevin had mentioned cleaning would be ideal every two years.
Thanks again guys!
It’s AWESOME! We love it. Your guys were excellent. Almost as good at their job as you.
Thank so much Gene. You’re the man!
P.S. I took the liberty to write a HomeStars review. Enjoy.
Thanks a lot for the great and expedient service. I would recommend your service to friends and neighbors and I will write a excellent review on Homestars website.
Will see you again next year or sooner if my stove requires servicing before that…
Carleton Place, ON
After several months of searching for 2 fireplaces, I discovered that most Fireplace outlets had little knowledge of their products, had little to no product on site, expected you to spend several thousand dollars on a special order fireplace just from a pamphlet, couldn’t answer the concerns I had & encouraged cash and carry which would result in no after sales service. My dental hygienist recommended Friendly Fires in Cobourg. What a difference! The concept of practical heating solutions, APPEARANCE, and competitive pricing was not a foreign concept to HAYLEY at Friendly Fires. She understood the idea of “Zone Heating”, was up to date on “Radiant Heating” and knew what each of her products offered. I wanted to be cozy in my “living areas”, less start ups from my furnace, heat when there was a power outage, and wanted everything to look spectacular. Haley delivered on every level! Their service installers explained everything along the way, protected my floors, cleaned up and were totally professional. This has been a very positive experience and I highly recommend FRIENDLY FIRES! Many thanks to Hayley for her expertise….
Everything went well with the installation of the fireplace. Your installers were very pleasant and professional and let me know everything there is to know about the new fireplace. I very much appreciate that you sent such courteous and informative employees to install my fireplace.
We got a PSG Caddy wood burning furnace from you back in October of last year and I have been meaning to email you ever since we started using it.
We are amazed at how efficient it is! The way it keeps coals is amazing and not having to start a fire everyday is wonderful!
Just wanted to thank you again for your service and help in selecting this furnace and for making the overall process smooth and easy.
Several weeks ago, I was in the market for a new ceramic bbq. My attention turned to the Primo Oval series. A friend recommended to me Friendly Fires based out of Kingston (I live in Ottawa), having researched the company, I fired off an email and was surprised by the prompt follow up regarding a quote, stock and other various questions.
I determined that the Primo Oval XL was too large for my family, and the small, well, too small. I wanted to see the Primo Oval Large in person.
As it turned out, Friendly Fires was the only location around the National Capital that had the Large in stock and on display at their new location in Carleton Place. I could not take the time off of work during the week to visit their showroom, so they offered to make a private appointment for me on a Sunday.
Three emails later, my Primo Oval Large was delivered to my home in downtown Ottawa. The Friendly Fires team drove through the worst of the City’s rush hour traffic, arrived on time. They unloaded my new bbq and moved it to the backyard. They spent the extra time to assemble the parts to ensure I knew what I was doing.
From start to finish, Friendly Fires in Carleton Place bent over backwards to accommodate my family. I have never before received such customer service.
Thank you to Brad, Paul and Scott for helping me to kick off a Summer of grilling.
I just wanted to express our thanks. Your young men are courteous, efficient, and friendly.
My husband has been away much of the time they have been here today, but they explained things very well. They did a great job removing the EF3 pellet stove and installing the Kozy Lakefield propane stove and hook -up to the BBQ. All is pretty much cleaned up as well!
We also appreciate your efforts in this change and the fact you met us at Friendly Fires on your day off!
Thanks to everyone!
Marion & Larry Wannamaker
Thanks so much. Both of the guys who came to my house, were absolutely fabulous! Not only were they very personable, but offered valuable information to a “new”
woodstove user. They took great attention to detail and were so considerate in keeping the area clean while they worked. I was expecting it to be a dusty messy job and was truly impressed at how clean everything was. You must be so happy to have such contentious ambassadors to go out and represent your company. With service like this, I will certainly recommend you to anyone who is looking for a stove.
Thanks for all of your help,