The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Good day! I would like to take the time and tell you how happy I am with the service person (Alex Vincent) you sent out to look at my EF2 pellet stove. I have owned pellet stoves now for 15 years and to date, the technician you had sent had to be the best trained in this field. He worked on my stove which I thought I was going to have to replace. He took it apart and cleaned it better then anyone else has before and got it working as good as new. You should be very proud of having a member like that on your team – please thank him again for the good work!
Seeleys Bay, ON
Thank you and all the staff at Friendly Fires for making it possible for us to have this wonderful new Pacific Energy Super 27 woodstove. It is awesome! We appreciated your patience and good humour throughout the sales process.
Catrina & Dave Switzer
Called your office today but it was your day-off so I made a payment with one of your colleagues. Wanted to tell you that we really like the Pacific Energy Super 27 wood stove, it pumps out lots of heat. The installers did a great job.
Thanks very much for your help.
Jim and Gail Thain
Rideau Lakes, Ontario
I would like to thank you for a great fireplace. The installer service was very professional and courteous. They answered all my questions and took the time to show me my new fireplace. Every thing was cleaned up and all that was left was my fireplace and outlet for natural gas BBQ. Perfect.
Dave and Cathy Hudson
I wanted to drop your company a line regarding the outstanding service that I receive yearly regarding the cleaning of my fireplaces. I have been using Friendly Fires for a few years now. From the time I place the service request until completion of the job, ALL of your staff have been great. The office personnel are terrific and the Chimney Technicians are clean, polite and respectful. I can’t thank you enough for providing “worry free” yearly chimney maintenance.
Please share this with the Techs that showed-up today. The best service I have had in a long time. Courteous, respectful and went above and beyond. You guys really are Friendly fires, this was a great experience. It is comforting to know that there are still companies that put the customer first and have the knowledge to back it up. Please give these guys a pat on the back and I will recommend your services.
These guys also had to install my new stove, Great Job!!
Friendly Fires Staff,
Just a short note yo let you know how pleased we are with our new propane fireplace. Our experience with your company was top notch from start to finish. We received incredible customer service from Duane in your Cobourg store. He was very knowledgeable and accomodating. Jeff and Ryan were the install technicians. They showed up on time and completed the job with the utmost professionalism. Our experience with Friendly Fires was a great one – we would definitely recommend/use you again! Fireplace looks amazing! Even the dog can’t wait for the cooler weather so we can turn the fireplace on. Lying on the brick is her new favorite place to sleep. Here is the picture to prove it! 🙂
Thank you again,
Jayne & Rick Dupuis
“I would like to offer my thanks to the staff of Renewable Energy of Plum Hollow/Friendly Fires for the assistance given during the realization of my Microfit project. From start to finish, the staff were accessible, friendly, full of good advice and clearly ready to do anything required to assure the success of my project.
I came to FF when I was well along the application process, when I was looking for a third quote for my project. Rodney Etienne met me at the front door and we soon got into a deep discussion of what would be required, solar panel technology, the pitfalls of the application process and even some rough estimates of production. FF impressed me as a company that knew what it was about.
The site inspection was thorough and produced a proposal in which I had confidence. At this point, I was having trouble getting the other two potential providers to even answer the phone. Not so with FF! Every call was answered quickly, and I had several occasions to pop over and discuss matters in more detail with the staff. Even though I had not yet committed to FF for my project, there seemed to be no limit to the advice or assistance that Rodney and the FF staff were willing to give me. Plus, I was able to meet with and speak to the technical and installation staff, who all clearly knew what they were about, making me even more confident of a successful project.
The FF quote was not the cheapest of the three I received. However, I considered that the support I had received already, and that I would surely need through completion of the project and thereafter was the deciding factor. In the end, I chose FF because I had confidence in the staff, the technology and the ongoing support I would receive for my project.
Experience has shown that my confidence in FF has been well placed. The installation was done on time. Several small issues arose during the installation and shortly after commissioning. These were dealt with quickly and to my entire satisfaction. I am sure that if in 5 years I have an issue with the system, FF will respond as quickly as if I were a brand new customer coming through the door.
With Microfit 3.0 approaching fast, prospective clients should definitely include FF in their list of potential providers for FIT or MICROFIT projects. With an investment of this scope, you need to have confidence in your supplier/installer, and you will get that with FF.”
Once again, thanks. The project is working great and got the first check from Hydro One!
I had a gas stove installed by two employees from Friendly Fires (Chris and his helper), who both were thoroughly knowledgeable regarding the stove and answered all the questions I had.
They were both, professional, tidy and extremely pleasant to work with during the install.
In this day and age, that is somewhat uncommon to have such good workers.
I would have no problem in recommending this company to anyone in the Kingston/Napanee area who require a heating appliance or a eco friendly product.
The valor fireplace looks very sharp and we are very happy with how it fit!! I certainly am looking forward to the heat it will provide! What my wife was more impressed about was the gentlemen you had come to the house. Gilles & Duncan were EXTREMELY professional, careful, courteous and friendly and we really appreciated having them at our house. We also appreciated them putting tarps down on the carpet. I am sure they had some questions from my 4 and 3 year olds so they had extra to deal with although my wife did try to keep them away. I appreciated the guys being there first thing in the morning and they were very efficient in their work. I can’t say enough about how much we enjoyed the experience and will be recommending your company to everyone we talk to!!
When I can convince the boss to let me buy the Napoleon BBQ, I will be coming to your shop to do it. A few more rainstorms and an uncovered grill just might do the trick:).
Thank you very much for the pleasant experience right from sales (Rodney was very good with us as well) to installation!!
Have a great week!
Sharbot Lake, ON
I am so very happy with my Valor Madrona wood stove – this morning seems like a good morning to “practice” using it while it’s not too hot outside. It looks great where it is and the installation was very professional and nicely done; I also appreciated the thorough explanation of how to use it.
I just wanted to thank you and your awesome sous chefs for a great night. The food was wonderful and I learned a great deal. Jim is also thrilled, as it lets him off the hook and I am sure that due to your teaching skills, I will be able to show him up soon. Probably tonight.
Thanks again. It was awesome.
Talk to you soon.
I just wanted to drop a line to thank you again for organizing the BBQ competition; it was really fun, we had a great day and the weather was fantastic.
I already tried that cast iron pot with a beer bread, I am very happy with the results!
Your guy’s did an excellent job with our fireplace. I would also like to take this opportunity to inform you that your crew worked very professional with one another during the install.
I will recommended Friendly Fires to anyone thinking of doing any upgrades in their homes!!
Gerry & Lee Birkett
North Augusta, ON
Dear Alex and Jason,
Your fantastic team -Kyle and Bobby – just left. As always, they arrived on time, they were fast, friendly, unbelievably knowledgeable about their work.. tidy…and good with my dogs. They answered all of my questions in a way that was easy for me to understand and reassured me that my system is safe and that I am operating it properly. Trust me, I asked LOTS of questions.
Year after year I always appreciate the consistently awesome customer service of your chimney guys. I am so thankful you were able to make things right with the scheduling and get back on track this year.
I just wanted to thank you again for helping me choose the Valor insert and fireplace for our house. As you know, we needed the heat but I was uncertain of how they would look here. Now that they are here – we couldn’t be happier with them! The only regret I have is that we didn’t put them in 2 years ago. Thanks to you and your courteous staff for you patience, excellent work and great advice.
Talk with you soon,
I love my new Weber! It’s been super easy to work with and was definitely the right choice for us at this time. I am sure that there will be many more great experiences to come as my results with my ribs have been terrific so far!
I was up at our cottage last weekend on Big Rideau Lake, and at the end of the day I engaged in a brief discussion with one of your service/installation/maintenance crew who was working on the solar installation at my next door neighbour.
His name is Chris Gadbois. This fellow is a credit to your organization. He is personable, knowledgeable, passionate about his work/career path, and an ambassador for your company. In the course of our discussion, not only did he outline all of the products and services offered by your company, but took a quick look at my wood fireplace, since he was familiar with this model, as I had casually mentioned that mine smoked a little more than I would have hoped. In a couple of minutes, he explained how the system worked, and diagnosed and fixed a possible issue. In addition, he sent my wife and I a detailed email, suggesting other possible solutions and steps I could consider should the problem persist.
Believe me, if I had known that that your company carried Regency products, I would have considered an installation by your company based on these discussions with Mr. Gadbois. Not that we are unhappy with the installation as such, but the extra measure of service, which was completely voluntary on his behalf, certainly impressed the heck out of us.
If this is indicative of your training or recruitment program, keep up the good work. Please pass along these comment to the owners.
Big Rideau, Perth
(May 2. 2013)