Customer Testimonials

The following comments are all authentic emails or letters received by our customers.  At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly.  Should you wish to add your comment, please contact us.


Please leave a Google Review for any of our stores below:
Peterborough | Kingston | Cobourg | Carleton Place

Fantastic Installers!

Hi Lorraine!

This is great!  The stove is working perfectly and the installers did a fantastic job!

Thanks again,

Ian Lewis

April 18, 2013

Sharon Egan

Hi Curtis-
Just wanted to say I love the fireplace.

Your installers are great guys–they worked hard, did a super job  and were so accommodating and helpful explaining everything to me.

Thanks for all your help and support. It was great getting reacquainted with you and updates on your family.
Sharon

George Matheson

Roof Mounted Solar Panels

Hi Jason,
Thanks again for your good work.

Our Solar PV system has been running for a year now, and all is good.   I thought you might be interested to know that your revenue projections were almost exactly correct. The difference between actual and projected was only about $160 over the year.   And the actual was the higher number, which is of course appreciated.

 

George Matheson

April 2013

Elly McCullough

Dear Friendly Fires,

A HUGE thank you to Pat and team for the installation of my very first pellet stove;   ‘The Podmobile’

Pellet Piazzetta Monia Red

The Podmobile has earned it’s name from the Spaceship features that it adds to my very rustic home.  While it is a modern, sleek appliance, the Piazzetta Monia Pellet Stove a.k.a.’ Podmobile’,  has touched down and landed in my home.  The Podmobile comes to our planet in peace and the heat that it emits is fantastic!!  Sent by the Italian’s within our galaxy, it is a true star ship gem and I am very pleased with it’s overall capsule capabilities.

It’s cloaking devices have demonstrated it to be a stealth, almost silent appliance.

Here on Earth, the service I have received from Friendly Fires and Pat have been exemplary. Pat has been very patient  while teaching me the Podmobile lingo, cleaning techniques and pellet stove education.  He has answered all of my questions promptly and respectfully while I transition from oil to this strange but wonderful wood pellet galaxy – thank you!

Oh, and the reduction in oil heating costs is huge!!

I would highly recommend Friendly Fires when you are ready to have your own Podmobile docked at your house 🙂

Thanks so much,

Elly McCullough

March 2013

Gary Turner

I wanted to mention how happy we were with your technician.  He was pleasant, accommodating, and did an excellent job.  Although receiving a big bill is never fun, it was due.  Our pellet stove has run continuously during the winters for 16 years now.  Please say thank you to Curtis for us.

Gary Turner

March 5th, 2013

Julia Merry

Hi Curtis,
I LOVE MY PELLET STOVE, love love love……..
I am interested in putting a used one in the basement?????? Do you ever get those?
I love the heat, the simplicity of it, the energy effiency……I have cut my heating cots by 40%
I could cut them even more if I had one in the basement………
Thank you for contacting me.

I wanted to mention that I did have a repair guy here in my house as there were some things that were just not right, he was very professional, very informative and helpful. A very nice employee to represent your company.

Julie Merry
Kingston
February 2013

Brian and Judy Nesbitt

Dear Dan and Rodney:

Just a quick note to let you both know how delighted we are with our new gas fireplace insert. Your professionalism and patience during the selection and planning process were much appreciated. As well, the installers, Chris, Gilles and Jan, were extremely polite, informed, helpful and efficient. It all came together seamlessly. Thank you to all!

Judy and Brian Nesbitt
Kingston

Rod and Lynda Brown

Hey Lorraine,

HearthStone Phoenix - Rod & Lynda BrownI wanted to thank you for the quick response. My insurance co. is satisfied and the stove is working well.

I wanted to say also, how happy we were with the installation and overall professional approach to the work involved.

Jeff and Bobby were very efficient and we were very impressed with the care they took in keeping the area clean and safe while working on the chimney.

They were exceptionally careful in bringing the stove from the truck into the house. It was obvious that they work very well together.

Again, thank you for the care taken in the entire process.

Yours,

Rod and Lynda Brown

January 2012

Gary & Melanie Bullock

Dear Rodney,

Picture of A Wood Burning Fireplace Insert

Just wanted to do a follow up with you on how pleased we are with our newly installed fireplace insert.

The service you gave us at the time of purchase went far beyond our expectations, and we are most appreciative to you for that. As well the service technicians who installed the appliance were most helpful in demonstrating its proper use and professional in assuring us a safe installation.

Our stove has burned continually for the past 4 weeks. It has made a seldom used fireplace that only took hot air out of our family room, into a warm and cozy room where all our family members, including pets, gather to soak up the warm heat.  I would also advise that we have already noticed a difference in our oil bill, as the heat from the fire insert rises throughout the house. 

In closing, I will comment that we are ever so pleased with our appliance and would have no hesitation in recommending the services of  Friendly Fires (formerly Renewable Energy of Plum Hollow) to any potential customer.

It has been our privilege to work with you, thank you so much for all of your help.

Sincerely,

Gary & Melanie Bullock

 

January 25th, 2013

 

Don and Jane

Hi Brad,

Thank you.  We are loving the fireplace and really enjoyed working with you to have it be such a successful turnout.  There have been many compliments from visitors.  It works perfectly.  The hearthstone is exactly what we had in mind and appreciate the professional installation.

Don and Jane in Cobourg

December 2012

George Matheson

 

Roof Mounted Solar Panels

This is one more example of the integrity and the strong customer-orientation that Plum Hollow (now Friendly Fires) has demonstrated throughout this project. It has indeed been a pleasure working with you and your team – thanks again.

George Matheson
Gananoque

June 2012

Mark Belcher

We wanted to thank you for all of your help while searching for the right wood stove. I truly believe that you get what you pay for and you guys set the bar high when compared to the other local options available. You really helped make sense of something that we had no knowledge of and we are extremely happy with our new T6!
Thanks again
Mark Belcher
Enterprise, ON

 

Emailed December 2012

Lee and Vicky McCreary

We own a century old home with an attached 5 year old addition. We have a high efficiency propane furnace that we’ve been trying to ‘tweak’ for the last 5 years but have always felt cold. We also had a small propane stove for our family room but were not getting out of it what we were promised. We went to Friendly Fires (formerly REOPH in Kingston) in October 2012 and spoke at length with Rodney who was very knowledgeable and genuinely interested in helping us. He provided us with as much information as possible in order to come to our final decision. We selected a Alderlea T6 for the older side and upgraded to a Valor Medrona for the family room. The day we made the final decision, Rodney was unavailable, however we were treated with the same professionalism from Matt and Mike at the store. Our stoves were installed The 3rd week of November and all the guys were excellent. Everything was completed in a timely and professional manner. We have spent a few weeks now using the stoves .We are very happy with their performance  and are confident in our decision to entrust our home heating needs to  Friendly Fires (formerly REOPH in Kingston).      Lee and Vicky McCreary

 

Emailed December 2012

Problem Resolved

Thank you Lorraine for the way Friendly Fires has taken care of my concerns about my primary heating system.  Yes David (your technician) was very helpful.  This is the type of bill  i am happy to pay!

 

James Clarke, Kendall, ON

Email dated December 4th 2012

Duane,

Another note to let you know that we appreciate the no charge return trip and small service required on our gas stove/fireplace today. David (technician) was again professional and courteous and explained what appeared to be the problem and made the necessary repairs. Keep up the good work.

Satisfied customers,

Bruce/Brenda H.
Friday, May 20, 2011 9:40 AM

Hi Gene,

The fireplace is fantastic. Thank you so much for recommending Clay. He and the boys did a wonderful job….

Hope all is well,

Marsha
Monday, May 9, 2011 8:17 AM

Alex,

Just a quick note to say how pleased we were with the fireplace renovation. When we first spoke I did not think it possible to have the room we have now. My wife loves the fireplace and as you see by the picture, the finishing turned out great. What a change from a boring blank wall. As for your crew, they showed up when promised, did a great job and left the place as clean as they found it.

We will definitely recommend Friendly Fires to any friends or family in the market for a fireplace.

Brian M.
Tuesday, May 3, 2011 6:14 PM

Neil

Hi Haley,

Thanks for all the replies and info on the EGG. I picked it up Friday afternoon from Dan. Both of you were excellent in customer service and it was greatly appreciated!!!

Thank you,

Neil
Saturday, April 16, 2011 2:54 PM

Dear Gene!

Thank you for your attention and great service to our project! That was very, very appreciated.
We look forward to firing up the fireplaces!
Also thank you for being so conscientious regarding our billing – that is fantastic!

Hope to see you soon! And we will definitely give your name as a referral, when asked for Friendly Fires and Service!!

Tiana
Tuesday, April 19, 2011 8:32 AM

Hi Jason,

I just wanted to let you know that I picked up the replacement part for our wood stove from your Cobourg location today. I know this wasn’t an easy part to get and I appreciate your efforts.

Installation took about 10 minutes and the new part has a modification that will prevent ash from clogging the main air outlet so we’ll probably get better performance from the stove.

Everyone at Friendly Fires has been a pleasure to deal with and I will most definitely be a return customer.

Thanks,
Brian

Monday, April 18, 2011 5:59 PM