The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Thanks for all your planning and hard work! We all appreciated your experiences and advice on improving our BBQing skills.
Everyone was still talking about the great food today and comparing what foods will be served this weekend for their families. You have inspired all of us to get creative.
Medical Centre Staff
Dear Friendly Fires,
We had a challenging time this winter with our pellet stove… something was just not right. It kept going out.
Friendly Fires researched many angles to discover the root cause. We persisted in reporting it was not going well. Invariably when the service technician was at our home, the stove went well, then the next day, the same problem recurred. We reached out to the manager with our story of frustration. Within 2 days all was miraculously sorted and our stove has kept us warm ever since. The team at FF were patient, understanding and dedicated to problem solve until we were satisfied. That level of service is rare these days. Thank you all.
Carole & Tom Falkner
Seeley’s Bay, ON
Our thanks to you and your staff, Haley …..you blew us away with more food we could eat, recipes to take home, and great hints re oils and preps.
The gift certificates were a welcome and appreciated bonus…thanks again for a most enjoyable afternoon.
We finished in good time …the rain really came down after we got home.!
Peterborough Art Association Culinary Group
Last winter we were very glad of the pellet stove you installed for us a few years ago. It was REALLY put to work and trimmed our Hydro bill to half of that of some of our neighbours!
Last week, it was serviced by Duncan and Gilles. We have nothing but praise for both of them.
Duncan and Gilles arrived on time and were cheerful and friendly as usual. They were also very nice to the cat, who insisted on trying to help them.
They were scrupulous in keeping mess under control, meticulous in their work and always ready to answer my questions.
A thoroughly satisfactory job, many thanks!
Thanks Jason. Your installers were very professional and pleasant. We will send a picture to you when everything is complete. You returned our calls promptly which was important to us. Please call us for service maintenance on our new fireplace. With thanks.
I wish to tell you about the efficiency of the men who did the installation. Gilles and his partner were quick, clean and respectful, no mess , explained the operation in detail several times, all of which I appreciated immensely. If there are any bonuses to be handed out, I hope they are on the list.
Very pleased with the whole operation,
I felt obligated to express our extreme satisfaction with the stove installation provided by Chris and Joe this past Tuesday. They were very knowledgeable, courteous and represented their company in a professional manner. I would recommend our experience to anyone.
I just wanted to commend the two men (Duncan and Gill, I believe) for their professional and courtesy approach to my installation. Also to Michael for his advice and help. They are a credit to your company and should be recognized accordingly.
Please pass on my sentiments to your management/owners.
I will definitely refer your company whenever the opportunity presents itself.
Richmond Hill / Tamworth, ON