The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
As a follow-up to your courtesy call after my service appointment, I would just like to comment on my experience with Friendly Fires.
First I must say, it was my good fortune to have run into you Duane. And to have met your terrific Technician, Kyle, who was pleasant, knowledgeable, professional and got the job done (where many had failed before him)! I also had conversations with Andrea and Jason who were both very nice, professional and patient!
As you are aware, unfortunately I purchased my Valor Fireplace from another store (my misfortune, I thought I was out of your servicing area.)
I dealt with the owner for three and a half years (it was not pleasant). There were many costly service calls, a ton of excuses why the fireplace kept going off (obviously none of them were valid). All I wanted was my brand new fireplace, which they installed, to work. (In my opinion, it was not installed properly from the get go.) They just were NOT QUALIFIED to do the job.
In comes FRIENDLY FIRES TO THE RESCUE. Once again, I must say how knowledgeable your technician was. Kyle knew his product and got the job done!!
You can be 100% assured that I will be recommending Friendly Fires to everyone I know (and to do themselves a favour, stay away from the competition!!!!)
THANK YOU! THANK YOU! THANK YOU!
Fennelon Falls, ON
“Your service representatives, Duncan and Gil (Gilles), came to advise us on
January 10th about moving a Westport gas stove from one room to another. My
wife and I were most impressed with these young men. Their interpersonal
communication was excellent. They were attentive, informative, unrushed,
and knowledgeable – if they didn’t have an answer to a question, they would
refer to their manual for technical information, or to management for
“As Gilles himself said, “I think the company is very honest, and they treat
me with respect!” We would be very pleased to have these two gentlemen in
our home, or that of clients at any time. We highly recommend them.”
D. Vaughan Bentley
THANK-YOU VERY MUCH!!!
The fan arrived on Friday and we have been using it for the past few days.
Although it does not circulate quite as much air as the original one – IT IS VERY QUIET – much better than the last one!
As always, Cheryl and I really appreciate you and your company. You are one of the few companies still providing excellent customer service. We will continue to refer you to anyone looking for a fireplace, wood stove or appliances.
You have gained a customer for life!
Phil & Cheryl Beaudet
So happy to be up and running again–what a nice young man Alex is and he was very helpful.
Thanks for your follow up!
Good day! I would like to take the time and tell you how happy I am with the service person (Alex Vincent) you sent out to look at my EF2 pellet stove. I have owned pellet stoves now for 15 years and to date, the technician you had sent had to be the best trained in this field. He worked on my stove which I thought I was going to have to replace. He took it apart and cleaned it better then anyone else has before and got it working as good as new. You should be very proud of having a member like that on your team – please thank him again for the good work!
Seeleys Bay, ON
Thank you and all the staff at Friendly Fires for making it possible for us to have this wonderful new Pacific Energy Super 27 woodstove. It is awesome! We appreciated your patience and good humour throughout the sales process.
Catrina & Dave Switzer
Called your office today but it was your day-off so I made a payment with one of your colleagues. Wanted to tell you that we really like the Pacific Energy Super 27 wood stove, it pumps out lots of heat. The installers did a great job.
Thanks very much for your help.
Jim and Gail Thain
Rideau Lakes, Ontario
I would like to thank you for a great fireplace. The installer service was very professional and courteous. They answered all my questions and took the time to show me my new fireplace. Every thing was cleaned up and all that was left was my fireplace and outlet for natural gas BBQ. Perfect.
Dave and Cathy Hudson
I wanted to drop your company a line regarding the outstanding service that I receive yearly regarding the cleaning of my fireplaces. I have been using Friendly Fires for a few years now. From the time I place the service request until completion of the job, ALL of your staff have been great. The office personnel are terrific and the Chimney Technicians are clean, polite and respectful. I can’t thank you enough for providing “worry free” yearly chimney maintenance.
Please share this with the Techs that showed-up today. The best service I have had in a long time. Courteous, respectful and went above and beyond. You guys really are Friendly fires, this was a great experience. It is comforting to know that there are still companies that put the customer first and have the knowledge to back it up. Please give these guys a pat on the back and I will recommend your services.
These guys also had to install my new stove, Great Job!!
Friendly Fires Staff,
Just a short note yo let you know how pleased we are with our new propane fireplace. Our experience with your company was top notch from start to finish. We received incredible customer service from Duane in your Cobourg store. He was very knowledgeable and accomodating. Jeff and Ryan were the install technicians. They showed up on time and completed the job with the utmost professionalism. Our experience with Friendly Fires was a great one – we would definitely recommend/use you again! Fireplace looks amazing! Even the dog can’t wait for the cooler weather so we can turn the fireplace on. Lying on the brick is her new favorite place to sleep. Here is the picture to prove it! 🙂
Thank you again,
Jayne & Rick Dupuis
“I would like to offer my thanks to the staff of Renewable Energy of Plum Hollow/Friendly Fires for the assistance given during the realization of my Microfit project. From start to finish, the staff were accessible, friendly, full of good advice and clearly ready to do anything required to assure the success of my project.
I came to FF when I was well along the application process, when I was looking for a third quote for my project. Rodney Etienne met me at the front door and we soon got into a deep discussion of what would be required, solar panel technology, the pitfalls of the application process and even some rough estimates of production. FF impressed me as a company that knew what it was about.
The site inspection was thorough and produced a proposal in which I had confidence. At this point, I was having trouble getting the other two potential providers to even answer the phone. Not so with FF! Every call was answered quickly, and I had several occasions to pop over and discuss matters in more detail with the staff. Even though I had not yet committed to FF for my project, there seemed to be no limit to the advice or assistance that Rodney and the FF staff were willing to give me. Plus, I was able to meet with and speak to the technical and installation staff, who all clearly knew what they were about, making me even more confident of a successful project.
The FF quote was not the cheapest of the three I received. However, I considered that the support I had received already, and that I would surely need through completion of the project and thereafter was the deciding factor. In the end, I chose FF because I had confidence in the staff, the technology and the ongoing support I would receive for my project.
Experience has shown that my confidence in FF has been well placed. The installation was done on time. Several small issues arose during the installation and shortly after commissioning. These were dealt with quickly and to my entire satisfaction. I am sure that if in 5 years I have an issue with the system, FF will respond as quickly as if I were a brand new customer coming through the door.
With Microfit 3.0 approaching fast, prospective clients should definitely include FF in their list of potential providers for FIT or MICROFIT projects. With an investment of this scope, you need to have confidence in your supplier/installer, and you will get that with FF.”
Once again, thanks. The project is working great and got the first check from Hydro One!