The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
I had a gas stove installed by two employees from Friendly Fires (Chris and his helper), who both were thoroughly knowledgeable regarding the stove and answered all the questions I had.
They were both, professional, tidy and extremely pleasant to work with during the install.
In this day and age, that is somewhat uncommon to have such good workers.
I would have no problem in recommending this company to anyone in the Kingston/Napanee area who require a heating appliance or a eco friendly product.
The valor fireplace looks very sharp and we are very happy with how it fit!! I certainly am looking forward to the heat it will provide! What my wife was more impressed about was the gentlemen you had come to the house. Gilles & Duncan were EXTREMELY professional, careful, courteous and friendly and we really appreciated having them at our house. We also appreciated them putting tarps down on the carpet. I am sure they had some questions from my 4 and 3 year olds so they had extra to deal with although my wife did try to keep them away. I appreciated the guys being there first thing in the morning and they were very efficient in their work. I can’t say enough about how much we enjoyed the experience and will be recommending your company to everyone we talk to!!
When I can convince the boss to let me buy the Napoleon BBQ, I will be coming to your shop to do it. A few more rainstorms and an uncovered grill just might do the trick:).
Thank you very much for the pleasant experience right from sales (Rodney was very good with us as well) to installation!!
Have a great week!
Sharbot Lake, ON
I am so very happy with my Valor Madrona wood stove – this morning seems like a good morning to “practice” using it while it’s not too hot outside. It looks great where it is and the installation was very professional and nicely done; I also appreciated the thorough explanation of how to use it.
I just wanted to thank you and your awesome sous chefs for a great night. The food was wonderful and I learned a great deal. Jim is also thrilled, as it lets him off the hook and I am sure that due to your teaching skills, I will be able to show him up soon. Probably tonight.
Thanks again. It was awesome.
Talk to you soon.
I just wanted to drop a line to thank you again for organizing the BBQ competition; it was really fun, we had a great day and the weather was fantastic.
I already tried that cast iron pot with a beer bread, I am very happy with the results!
Your guy’s did an excellent job with our fireplace. I would also like to take this opportunity to inform you that your crew worked very professional with one another during the install.
I will recommended Friendly Fires to anyone thinking of doing any upgrades in their homes!!
Gerry & Lee Birkett
North Augusta, ON
Dear Alex and Jason,
Your fantastic team -Kyle and Bobby – just left. As always, they arrived on time, they were fast, friendly, unbelievably knowledgeable about their work.. tidy…and good with my dogs. They answered all of my questions in a way that was easy for me to understand and reassured me that my system is safe and that I am operating it properly. Trust me, I asked LOTS of questions.
Year after year I always appreciate the consistently awesome customer service of your chimney guys. I am so thankful you were able to make things right with the scheduling and get back on track this year.
I just wanted to thank you again for helping me choose the Valor insert and fireplace for our house. As you know, we needed the heat but I was uncertain of how they would look here. Now that they are here – we couldn’t be happier with them! The only regret I have is that we didn’t put them in 2 years ago. Thanks to you and your courteous staff for you patience, excellent work and great advice.
Talk with you soon,
I love my new Weber! It’s been super easy to work with and was definitely the right choice for us at this time. I am sure that there will be many more great experiences to come as my results with my ribs have been terrific so far!
I was up at our cottage last weekend on Big Rideau Lake, and at the end of the day I engaged in a brief discussion with one of your service/installation/maintenance crew who was working on the solar installation at my next door neighbour.
His name is Chris Gadbois. This fellow is a credit to your organization. He is personable, knowledgeable, passionate about his work/career path, and an ambassador for your company. In the course of our discussion, not only did he outline all of the products and services offered by your company, but took a quick look at my wood fireplace, since he was familiar with this model, as I had casually mentioned that mine smoked a little more than I would have hoped. In a couple of minutes, he explained how the system worked, and diagnosed and fixed a possible issue. In addition, he sent my wife and I a detailed email, suggesting other possible solutions and steps I could consider should the problem persist.
Believe me, if I had known that that your company carried Regency products, I would have considered an installation by your company based on these discussions with Mr. Gadbois. Not that we are unhappy with the installation as such, but the extra measure of service, which was completely voluntary on his behalf, certainly impressed the heck out of us.
If this is indicative of your training or recruitment program, keep up the good work. Please pass along these comment to the owners.
Big Rideau, Perth
(May 2. 2013)