This could be the start of something great!

Are you looking for a career with a fantastic company?

A Leader In The Industry

Voted the best retailer in North America by our peers, we are known as a leader in both the Fireplace and BBQ industries. We offer opportunity, nurture talent, develop leaders and reward achievement.

Many of our team members have a long career at Friendly Fires.

Our People

Our full-time licensed technicians are certified in gas, wood & pellet (WETT).

Many of our experienced Sales Consultants have worked at Friendly Fires for over 5 years and many are former installers themselves.

Our Products

As the largest independent retailer in the industry, we focus on high quality North American-made products with strong warranties.

Service

Our full time service departments are there to help before and after the sale.

At Friendly Fires, our full time technicians service what we sell – in all of our 5 locations.

Making an Impact In Customer's Homes

When a customer chooses Friendly Fires as a trusted supplier, we consider this a great honor.  We treat their home with the upmost respect.  The work we do will have long lasting positive impact on their home and their lifestyle.

It’s your home, settle in.

Making Homes Warm and Cozy Since 1985

Friendly Fires is one of Canada’s largest fireplace & barbecue retailers.

We are continuing to grow and looking for some fantastic people to build their careers with us.

Benefits include:

  • Extended health care
  • Vacation & paid time off
  • Dental care
  • RRSP Matching
  • Life insurance
  • Employee assistance programs
  • Education reimbursement

Working at Friendly Fires

At Friendly Fires we work hard and play hard. View our 2019 Year End video to see how we do what we do.

Current Positions

Customer Service Representative in Kingston & Carleton Place:

Make a Difference in People’s Lives —Including Yours!

Now is the Time to Capitalize on your Customer Service Experience with Friendly Fires!

The best Customer Service Reps are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Overall, they take the extra mile to engage customers.

The Customer Service Rep’s Responsibilities will include:

Manage a large amount of incoming telephone calls:

  • Identify and assess customers’ needs to achieve satisfaction
  • Process small orders
  • Verify stock status
  • Provide customers with order updates
  • Identify & flag potential support issues
  • Flow calls through to appropriate internal contacts

Assisting Customer’s in Store and Online:

  • Keep records of customer interactions, process customer accounts and file documents
  • Process online orders
  • Process small transactions

Marketing & Merchandising:

  • Keep accessories properly stocked in showroom
  • Verify showroom fireplaces are operational
  • Showroom merchandising (seasonal decorations, price tags, promotional materials, etc…)
  • Generate positive Google, Facebook and other Social Media Reviews.

Training & Development: We believe in ongoing training and development of our team members by offering one-on-one training from industry leaders. This highly customized program is especially appealing to a potential team member that wants continuous learning. Built on the concept of incremental growth and change over time—supported by repetition, reinforcement, and coaching.

When you join Friendly Fires, you become part the largest family owned and operated Fireplace and BBQ store in Ontario.

Friendly Fires was voted the best Fireplace Retail Company in North America.

You are also at the forefront of a business niche that is growing exponentially, with the support of a pioneer and leader in our industry.

Friendly Fires is the only Retail Store in Ontario to win the T.S.S.A Safety Award.

If you want to start a career with a company that allows you to grow and advance, then we should talk!

Job Type: Full-time, Permanent

Salary: From $18.00 per hour

Additional pay:

  • Bonus pay
  • Commission pay

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends

Education:

  • Secondary School (preferred)

Experience:

  • customer service: 1 year (preferred)

      To apply please submit your resume.

      G2 or G3 Gas Technician

      Friendly Fires, the largest Fireplace BBQ Company in Ontario is looking to hire again. We are seeking a full-time Installer in our Peterborough, Kingston and Carleton Place locations.

      Are you looking for a stable work – life balance?  Do you have a great work ethic? Do you want to work for a world class company that has received the highest awards by T.S.S.A. and HPBA? Then we should talk.

      We offer competitive wages, Health and Dental Benefits, RRSP matching, bonuses and a fun time at work. Apply today, because this could be the start of something great!

      The “ideal” candidate will have:

      • A G2 gas fitters license (will consider G3 but G2 preferred)
      • 1-3 years experience in the field
      • WETT certification (not mandatory)
      • Experience installing fireplaces
      • Workplace safety training, including fall arrest (not mandatory we can train)

      The successful candidate will complete a phone interview, an in-person interview and an evaluation shift with an experienced technician.

      To apply please submit your resume.

      Why Choose us

      We have been award the top awards in our industry not only for Canada but North America, We have a passion to win and grow, With 5 locations we are the largest Hearth business in Ontario with plans for continued growth. We have a team of highly motivated leaders with an eagerness to assist our staff WIN

      • Competitive compensation (Base Salary + Commission + Bonus Structure and Paid Mileage)
      • Excellent health and dental coverage, paid vacation time
      • We offer an RRSP matching program

      You must be eligible to work in Canada.

      To apply please submit your resume.

      20k+ Satisfied Customers

      “My husband and I bought a beautiful new Hearthstone soapstone stove from Friendly Fires and we are very happy with it. The installation went smoothly and technicians Scott and Kyle were very helpful, providing good advice on how to operate the various controls. The new stove holds the heat for a long, long time and keeps us toasty warm. It’s quite amazing how much heat it produces compared to how little wood we need to put in. It seems that our old stove was wasting a lot of heat that just disappeared up the chimney.”

      Kim McAuley

      “From the start, Friendly Fires have been far and above, the best in the business. The first day we visited the store at Carlton Place, we were immediately greeted by Paul. He took the time ( unlike other outlets ) to explain all the pros and cons, of all the Fireplaces in the showroom. We wanted to replace our pellet stove, with a more efficient, and clean burning Gas free standing fireplace. We chose the beautiful Westport stove, with the large glass front, and the most realistic log set that we have ever seen. It was an easy decision. Today we had the fireplace installed by two of Friendly Fires Technicians, Adam and Josh. What a treat and a pleasure,to have someone of that caliber, do the install. They were efficient, courteous, and extremely knowledgeable. Before they left, the gave us a run down on the stoves operation. By the way Paul, the Fireplace looks amazing. For anyone looking for a reputable company, I highly recommend Friendly Fires.”

      Sam Donaldson

      Submit Your Resume

      To Brad Leonard in Human Resources