“I would like to offer my thanks to the staff of Renewable Energy of Plum Hollow/Friendly Fires for the assistance given during the realization of my Microfit project. From start to finish, the staff were accessible, friendly, full of good advice and clearly ready to do anything required to assure the success of my project.
I came to FF when I was well along the application process, when I was looking for a third quote for my project. Rodney Etienne met me at the front door and we soon got into a deep discussion of what would be required, solar panel technology, the pitfalls of the application process and even some rough estimates of production. FF impressed me as a company that knew what it was about.
The site inspection was thorough and produced a proposal in which I had confidence. At this point, I was having trouble getting the other two potential providers to even answer the phone. Not so with FF! Every call was answered quickly, and I had several occasions to pop over and discuss matters in more detail with the staff. Even though I had not yet committed to FF for my project, there seemed to be no limit to the advice or assistance that Rodney and the FF staff were willing to give me. Plus, I was able to meet with and speak to the technical and installation staff, who all clearly knew what they were about, making me even more confident of a successful project.
The FF quote was not the cheapest of the three I received. However, I considered that the support I had received already, and that I would surely need through completion of the project and thereafter was the deciding factor. In the end, I chose FF because I had confidence in the staff, the technology and the ongoing support I would receive for my project.
Experience has shown that my confidence in FF has been well placed. The installation was done on time. Several small issues arose during the installation and shortly after commissioning. These were dealt with quickly and to my entire satisfaction. I am sure that if in 5 years I have an issue with the system, FF will respond as quickly as if I were a brand new customer coming through the door.
With Microfit 3.0 approaching fast, prospective clients should definitely include FF in their list of potential providers for FIT or MICROFIT projects. With an investment of this scope, you need to have confidence in your supplier/installer, and you will get that with FF.”
Once again, thanks. The project is working great and got the first check from Hydro One!