Hi Curtis,

Your guy’s did an excellent job with our fireplace. I would also like to take this opportunity to inform you that your crew worked very professional with one another during the install. 

I will recommended Friendly Fires to anyone thinking of doing any upgrades in their homes!!

Thanks again,

Gerry & Lee Birkett 

North Augusta, ON

June 2013

Dear Alex and Jason,

Your fantastic team -Kyle and Bobby – just left. As always, they arrived on time, they were fast, friendly,  unbelievably knowledgeable about their work.. tidy…and good with my dogs. They answered all of my questions in a way that was easy for me to understand and reassured me that my system is safe and that I am  operating it properly. Trust me, I asked LOTS of questions.

Year after year I always appreciate the consistently awesome customer service of your chimney guys.  I am so thankful you were able to make things right with the scheduling and get back on track  this year.

Thanks again,
Julie

“We put our Saffire grill to good use this weekend. Ribs on Saturday and roast chicken today. Both turned out perfectly — and we are newbies!  Love our Saffire grill!”

Joan Higgins

Havelock, ON

Hi Pat,

I just wanted to thank you again for helping me choose the Valor insert and fireplace for our house.  As you know, we needed the heat but I was uncertain of how they would look here.  Now that they are here – we couldn’t be happier with them!  The only regret I have is that we didn’t put them in 2 years ago.  Thanks to you and your courteous staff for you patience,  excellent work and great advice.

Talk with you soon,

PJ Lennon

Cobourg, ON

I love my new Weber!  It’s been super easy to work with and was definitely the right choice for us at this time.  I am sure that there will be many more great experiences to come as my results with my ribs have been terrific so far!

Murray Macfarlane

Brooklin, ON

Hello,

I was up at our cottage last weekend on Big Rideau Lake, and at the end of the day I engaged in a brief discussion with one of your service/installation/maintenance crew who was working on the solar installation at my next door neighbour. 

His name is Chris Gadbois. This fellow is a credit to your organization. He is personable, knowledgeable, passionate about his work/career path, and an ambassador for your company. In the course of our discussion, not only did he outline all of the products and services offered by your company, but took a quick look at my wood fireplace, since he was familiar with this model, as I had casually mentioned that mine smoked a little more than I would have hoped. In a couple of minutes, he explained how the system worked, and diagnosed and fixed a possible issue. In addition, he sent my wife and I a detailed email, suggesting other possible solutions and steps I could consider should the problem persist. 

Believe me, if I had known that that your company carried Regency products, I would have considered an installation by your company based on these discussions with Mr. Gadbois. Not that we are unhappy with the installation as such, but the extra measure of service, which was completely voluntary on his behalf, certainly impressed the heck out of us. 

If this is indicative of your training or recruitment program, keep up the good work. Please pass along these comment to the owners. 

Cheers,

Dave Bougie

Big Rideau, Perth

(May 2. 2013)

Hi Lorraine,

The guys were here and resolved all our issues yesterday.  The surround they built is perfect!

Rob Wilkin

(April 11, 2013)

Hi Lorraine!

This is great!  The stove is working perfectly and the installers did a fantastic job!

Thanks again,

Ian Lewis

April 18, 2013

Hi Curtis-
Just wanted to say I love the fireplace.

Your installers are great guys–they worked hard, did a super job  and were so accommodating and helpful explaining everything to me.

Thanks for all your help and support. It was great getting reacquainted with you and updates on your family.
Sharon

Hi Jason,
Thanks again for your good work.

Our Solar PV system has been running for a year now, and all is good.   I thought you might be interested to know that your revenue projections were almost exactly correct. The difference between actual and projected was only about $160 over the year.   And the actual was the higher number, which is of course appreciated.

George Matheson

April 2013