Customer Testimonials

The following comments are all authentic emails or letters received by our customers.  At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly.  Should you wish to add your comment, please contact us.

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Problem Resolved

Thank you Lorraine for the way Friendly Fires has taken care of my concerns about my primary heating system.  Yes David (your technician) was very helpful.  This is the type of bill  i am happy to pay!


James Clarke, Kendall, ON

Email dated December 4th 2012


Another note to let you know that we appreciate the no charge return trip and small service required on our gas stove/fireplace today. David (technician) was again professional and courteous and explained what appeared to be the problem and made the necessary repairs. Keep up the good work.

Satisfied customers,

Bruce/Brenda H.
Friday, May 20, 2011 9:40 AM

Hi Gene,

The fireplace is fantastic. Thank you so much for recommending Clay. He and the boys did a wonderful job….

Hope all is well,

Monday, May 9, 2011 8:17 AM


Just a quick note to say how pleased we were with the fireplace renovation. When we first spoke I did not think it possible to have the room we have now. My wife loves the fireplace and as you see by the picture, the finishing turned out great. What a change from a boring blank wall. As for your crew, they showed up when promised, did a great job and left the place as clean as they found it.

We will definitely recommend Friendly Fires to any friends or family in the market for a fireplace.

Brian M.
Tuesday, May 3, 2011 6:14 PM


Hi Haley,

Thanks for all the replies and info on the EGG. I picked it up Friday afternoon from Dan. Both of you were excellent in customer service and it was greatly appreciated!!!

Thank you,

Saturday, April 16, 2011 2:54 PM

Dear Gene!

Thank you for your attention and great service to our project! That was very, very appreciated.
We look forward to firing up the fireplaces!
Also thank you for being so conscientious regarding our billing – that is fantastic!

Hope to see you soon! And we will definitely give your name as a referral, when asked for Friendly Fires and Service!!

Tuesday, April 19, 2011 8:32 AM

Hi Jason,

I just wanted to let you know that I picked up the replacement part for our wood stove from your Cobourg location today. I know this wasn’t an easy part to get and I appreciate your efforts.

Installation took about 10 minutes and the new part has a modification that will prevent ash from clogging the main air outlet so we’ll probably get better performance from the stove.

Everyone at Friendly Fires has been a pleasure to deal with and I will most definitely be a return customer.


Monday, April 18, 2011 5:59 PM


I recently hired Friendly Fires to install a fireplace in the downstairs of my new home. They did an excellent job in explaining all my options, keeping the price competitive and providing ideas and suggestions about possible designs. Dan and all the staff who completed the order and the installation were very accommodating and always available to answer my questions. Not having a good understanding on the fireplace and necessary components and considerations, I really appreciated such an informed and responsive team. As well, the workmanship was great. Ultimately, I now have a beautiful fireplace that has become the focal point of our downstairs family room that heats it perfectly.

Linda and I are really enjoying the fireplace…thanks again.
Gail ;O)

Saturday, March 12, 2011 5:18 PM


We have been very impressed and this is why we remembered over a year later.
It’s the kind of personal impact that makes a business in a rural community thrive. We went to a few other places prior to landing at Friendly Fires.
You guys are good.
We look forward to this.


Friday, February 11, 2011 9:46 AM

Hi Hayley:

Better late than never!
Hope all is well with you.
We had our family Christmas at the lake this year and enjoyed the fireplace sooo much!
Will drop in to say hi soon. (Actually, we already have a few times but the day we usually drive my is your day off I think.)

Take care, Peggy & John
Chandos Lake

Saturday, January 29, 2011 4:30 PM