The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
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Just wanted to say again how pleased we are with the stove now that you and the team at Friendly Fires have made the changes. You and everyone we dealt with were friendly and knowledgeable and went out of their way to be sure we were happy with the product, even though the problem we had was a design issue with Hartland. The service provided was excellent and we have advised all our friends to come to you if they are interested in getting any kind of stove or fireplace. I know that we will definitely be coming to see you when our basement is finished and we are ready to install a fireplace here at home.
Thanks again. It was a pleasure doing business with someone who still believes in excellent customer service.
Bette & Ron Williamson
Port Perry, Ont
Thursday, July 22, 2010 3:58:37 PM
We now have a real (box) postal address here… And yes, we have indeed recommended you and FF to our relatives and friends.
Thanks and best, Mark
Thu 7/15/2010 7:04 AM
Your guys did a great job. I wasn’t at home when they came Friday for the install. Sue said that they were extemly nice guys. Looks to me like John on the pad and the other guys on the install did an excellent job and did a very thorough cleanup. Congratulations. I will take a pic and send it to you.
Sat 5/29/2010 12:27 PM
A very belated note of thanks for the fantastic work you all did to help us with our incredible fireplace & cozy wood stove (it has been burning all winter!) You all did an amazing job! We are absolutely thrilled with the end result. You all worked so well as a team and always showed diligent and conscientious attitudes and positive cheerfullness, despite the daunting task and the rugged climb!! We appreciate everything, and have been highly recommending you to many 🙂
All the best.
Jill & Bob Trennum
Everything was completed late yesterday and the guys did a fantastic job. Everything is working well and installation first rate. The BBQ is perfect and thanks for the accessories.
Thanks again for the great service!
Wednesday, March 17, 2010 9:34 AM
Congratulations on your new location in Cobourg. The store is very impressive and a great addition to the downtown business area. Recently we purchased a Dimplex electric fireplace and had the pleasure of meeting store manager Dean Larabie. He was very personable and professional during our transaction and even came to our house personally to correct an options delivery mix up that occured mainly due to the confusing and somewhat outdated Dimplex website. This home visit was after store hours and I suspect on his own time. He is a man of his word when he says … “I will make this right”. We were so impressed that today we returned to the store and purchased a new BBQ.
Again, congratulations on opening an impressive store with a manager to match. We will gladly be spreading the word in Cobourg that Friendly Fires is a good place to do business.
Madeleine & Roy Smith
Friday, February 19, 2010 10:47:37 AM
I just wanted to thank you and your staff for helping look after my mother’s concerns regarding her gas stove. She was really impressed with the level service and our only regret was why we didn’t contact you in the first place! You were patient, understanding and didn’t look at this as an opportunity to make a sale. Your service rep was knowledgeable, friendly and respectful …… great customer service!
Thanks again ….. we’re definitely keeping your name and number for any future needs and will pass along our experience.
Wednesday, February 03, 2010 8:51 AM
I don’t know if you have been by the house to see John’s work on the fireplace, but it is incredible. It is absolutely the prettiest fireplace I have ever seen and I want to just stand there and look at it. It has a very soothing look and he was able to incorporate the kids’ stone collection from Newfoundland. Thank you so much for suggesting the idea. It is very fresh looking and that is the look we are going for in the rest of the house as well.
February 9, 2010 11:23 AM
First off I would like to say that I really enjoyed working with you and the staff at Friendly Fires – your service has been more than exceptional – great work – the guys were great and the job went smoothly with the exception I couldn’t finish the job last week because the customer changed the hearth and key stone selection.
Monday, February 15, 2010 8:31:17 PM
I really don’t know where to begin when it comes to Ray. The man is a genius, an artist, a craftsman and a real nice guy too! So few times do things turn out better than you even hoped or imagined. Ray’s workmanship is second to none. We are so grateful to you for putting us together with him. I will be happy to send you some photos when the fireplace is completed or better still come on up and see it for yourself and stay for a drink now that we have a place to throw the empty glasses!
Saturday, January 30, 2010 8:55 AM