Customer Testimonials

The following comments are all authentic emails or letters received by our customers.  At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly.  Should you wish to add your comment, please contact us.

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Hi Jason,

Things are great! The stove is no longer “whistling” it seems that the new adapter is seated much better and the black paint is a bonus too. We tried the blower and it seems great too. Thank you for your patience in this entire transaction: from SNAP to whistles, blowers, WETT certificates, not to mention all the excellent smoker related products and tips. Jason, you (and the rest of the Friendly Fires team) have exceded our expectations for overall customer service and embodied the “patiently working WITH the customer” doctrine to a level that is certainly the exception and not the rule. Thanks too, for the diligent follow-up you provided at every step of this pleasant transaction. We will be sure to recognize you as an individual and also Friendly Fires in general when prompted by family, friends and colleagues that request recommendations for any products and services you guys provide.

Sincerely, Ryan and Kirsty Hill
Tue, 8 Dec 2009 7:11 PM

Hi Hayley:

What a fantastic creation! Thanks to John for his vision and skill. We enjoyed working with everyone at Friendly Fires. You are welcome to use the before and after photos. We are replacing the flooring asap and will send you a completed after photo later.

Thursday, September 03, 2009 9:17 AM

Hi Jeff:

We’re very pleased with the stove thus far, and commend your two installers who were very professional, and diligent with the stove installation. My wife is picking out some 2″ border tiles for tile hearth surround, that will meet our clearance requirements with the final location of the stove. We’ll send you a picture to confirm that the work’s been done to finalize our WETT certificate. Thank your crew again for us, great job!

Rick Middleton
Wednesday, September 02, 2009 12:09 AM

Hello Hayley,

Just wanted to thank you and the team at Friendly Fires for the recent experience purchasing our new propane stove. Everyone was knowledgeable, friendly and most efficient making the experience for us enjoyable. Having the new stove in for the long weekend was a treat given the weather.
Looking forward to many toasty evenings at out cottage.

Thanks so much,
Susan and Paul Wiggins
Wednesday, May 20, 2009 9:46 AM


Well I have just had some spare time to get the wood stove in I AM TOTALLY IMPRESSED! Thank you for re-directing me to use the PACIFIC ENERGY stove, I can now effectively heat my home with control and a hell of a lot less wood. I am very stoked about this stove (pun intended lol)

again, thanks for all your help.
Michael Rahme
Thursday, February 19, 2009 9:24 AM

Hi again Alex,

Got a few pictures from my brother of the finished product, which he took for me last weekend. Please pass along our sincerest thanks to Ray for a magnificent job. We are delighted with it, he is truly an “artist” and we love his creation for us and the “special” stones he inserted. We would recommend Friendly Fires to anyone seeking this kind of work and we’d be sure to tell them to get Ray if they can. Please tell him I think of him every time I hear of our soldiers in Afghanistan and we shall also be reminded of him every time we light that fireplace and sit and gaze at the natural artwork it brings to the room. I appreciate your considerable efforts to expedite this for our family.

Pat Reid
October 27, 2008 3:41 PM


I have to express how much you guys live up to your company name. You guys have been nothing but awesome, and we really appreciate how excellent we have been treated from purchase, to the WETT inspection, with trying to locate parts and getting them and everything. Please pass on a huge Thanks to Hayley and Alex as well as yourself and a big high five to everybody at Friendly Fires. Thanks again!

Guy and Neva Moore
Saturday, January 31, 2009 11:23 AM

Hi Alex,

Here’s a shot of our finished fireplace. Thought you’d get a kick out of it. As you can see, we opted not to paint it since it blended in nicely the way it was. Leigh had the idea to add the marble border & I think she made the right call. All I had to do was shorten the sides.
Thanks to you and Jeff for a great job – for once, we’re almost looking forward to winter.

Harold Prentice
Thursday, October 18, 2007 1:51 PM

Dear Alex, Gene, Jeff & John,

Thank you all so very much for your help. The fireplace and doors look terrific. We appreciate your patience and inspiration!

Elaine Orgill and Keith Dalton
September 18, 2007

Hi Alex:

My mother spent the whole summer at Anstruther, and really enjoyed the new fireplace. It should have been done many years ago! Mom gets cold very easily with her age, and has used the fireplace a few times when the mornings got cold. She was amazed by the heat output, and loves the warmth it provides.

I want to thank you again for the prompt and professional installation, and will recommend your services to anyone who enquires.

Glenn Treml
Wednesday, September 19, 2007 11:25 AM