Customer Testimonials

The following comments are all authentic emails or letters received by our customers.  At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly.  Should you wish to add your comment, please contact us.


Please leave a Google Review for any of our stores below:
Peterborough | Kingston | Cobourg | Carleton Place

Enviro Boston 1700 Cast Iron wood insert success!

Hi Alex,

Thanks so much for all your help with the fireplace insert! Great service and all your staff are lovely!

Thanks again for your time and help,

Sincere thanks,

Darlene Mitchell

Cannington, ON

February 2017

 

A job well done!

Thank you to the team at Friendly Fires Cobourg store regarding the installation of our new fireplace insert. The team at Friendly Fires are very professional, clean and respectful. Knowledge and service is outstanding. Thank you so much for a job well done.

Regards, Theresa and Wilfred Jones

Service call success!

Good Wednesday morning Lorraine,

I want to comment on the amazing two young men who made the most recent service call. We did not get their names but your company will know who they are. This is the second service call we’ve needed to get some consistency going with our gas stove. These two men took the time; gave us total explanations as to where and why the remote could/should be placed in the room and stayed to be sure the temperature showing was what it should be. We couldn’t have been more pleased and satisfied.

Since I’m on the subject of service calls I would also like to applaud the two men who serviced our stove this past summer (cleaning/checking etc,).

Again these people were the second visit to do this particular job and they were amazing and truly accommodating.

We highly recommend these particular people “are keepers”.

Best regards,

Faye & Bob

Kingston, ON

January 2017

Delighted with our new Valor 530 Gas Fireplace Insert!

Hi Curtis,

Thanks for your note and for the professional, prompt, and courteous service you and the other staff at Friendly Fires have provided.

We’re delighted with our new fireplace, and we will certainly recommend Friendly Fires to family and friends.

Thanks.

— Seasons greetings,

Ken Cuthbertson

Kingston, ON

December 2016

Your Friendly Fires crew was a delight to have in our house!

Hello Curtis!

All went very well with the installation , your crew was very professional and friendly, a delight to have in our house. We have used our Enviro Boston Cast Iron wood stove since installation and are very satisfied with it looks and performance!  We have already had some friends and neighbors inquire as to where it was purchased and who installed to which we replied “Friendly Fires “and we will continue to do so!

Kevin Wood

Gananoque, ON

December 2016

kevin-wood

Marquis Bentley 39″ gas fireplace is really great… and so are you!

Hi Hayley!

I just wanted you know that the fireplace is really great – what a difference in the flame and overall appearance!
We so appreciate the efforts of you and Duane to resolve the problems with the 42″.
We would highly recommend your company and this type of fireplace to anyone.Your team of installers especially Bobby and Brett were excellent.  Jeff was very helpful as well in assessing the problem with venting etc.

It is interesting how things work out. We really appreciated your help when we considered another property last summer before buying this home.That experience prompted us to try and give you the business if possible.
Thanks again,
Stan and Sheila Soden

Brighton, ON

November 2016

soden

Worth the drive to Carleton Place!

Hi Scott!

I just wanted to say how pleased we are with our new HearthStone Heritage wood stove and to thank you both for your help and assistance. Your service was most impressive and nothing short of superb. I am so pleased we drove the extra mile to Carleton Place to do business with you.

Once again thanks!

Steve Leppard

Ottawa, ON
December 2016

I don’t write a lot of reviews, but this company was worth the effort to do so!

We are new to the area and this is our first time purchasing a wood stove and gas fireplace. We always do a fair amount of research before a large purchase or renovation project.
We had cut down some large trees, and wanted to use the wood to supplement our heating costs. We also had a new gas service installed.
We were referred to Friendly Fires in Kingston. Their showroom has a large selection of high quality products to choose from. On our first visit we met Curtis who was knowledgeable, friendly and took the time to answer all our questions. He also asked the right questions, to offer the best selection of products for us to choose from. When Curtis was off, Brad and Steve, were able to seamlessly provide the same level of quality customer service. The delivery was arranged. The delivery guys, Gilles and Colin, were super nice, careful with our product and the house. They called half an hour before the delivery and arrived on time. They had a power lift to maneuver the 500 lb Pacific Energy Alderlea Cast Iron wood stove into the basement, no problem. I don’t write a lot of reviews, but this company was worth the effort to do so, as they consistently provided great service from the time we walked through the front door. I will continue to do business with them and refer them to others.

Can’t wait to burn some wood this winter.
Thanks guys,
Cheryl Lemieux

Napanee, ON
August 2016

Enviro Westport Black Matte Gas Stove Success!

Hayley, thank you!

The installation went thru without a hitch – the guys – Rob & Curtis did a really good job & we are very pleased.

Thanks to you & to Dwayne for all your patience & valuable advice during the purchase & organization of the cottage propane stove. We will gladly recommend the Cobourg branch of Friendly Fires to all our friends & family. Hope we can send some business your way.

Best wishes.

Rosemary & Charlie Rumsey

Grafton, ON

August 2016

Satisfied Customer

I recently purchased the Green Mountain Grills Davy Crockett pellet grill from Friendly Fires in Kingston. Although the grill was of great quality, I had an issue with my purchase. Steve Peters (Kingston store) took the time to make everything right within a week. You can buy great products anywhere but, the customer service I received through Friendly Fires was outstanding. I will be making all my future grill purchases through their company.
Everyone that see’s the grill asks where I purchased it and I do not hesitate to refer them to Friendly Fires. They will go above and beyond to make sure you are satisfied. Thank you very much Steve Peters and the staff at Friendly Fires.

Jonathan Coulas, Kingston Ont  August 2016

Another happy customer with the cleaning of her Enviro Max pellet stove!

Hi Curtis,

The cleaning of my Enviro Max pellet stove went really well.  I was pleased with the service provided by Colin & John.  I asked many questions, which they did not hesitate to answer nor were they irritated that I interrupted their work.  They did a very thorough cleaning of the stove and did not leave a mess behind them.  I know I made the right choice in purchasing a pellet stove from Friendly Fires.  The staff have been very helpful and friendly to deal with from the process of finding the right stove to meet my needs, to the installation, to the first cleaning.

Thank you!

 

Jennifer Baxter

Roslin, Ontario

August 2016

 

 

We were extremely pleased…again!

We were extremely pleased with the cleaning service given to our pellet stove and chimney and also with the pleasant nature of the two service personnel (Tim Houle & Duncan Rider) who carried this out!

Many thanks,
Pierre & June de Villers
Kingston, ON

June 2016

Loving our new Astria Tuscan Outdoor Fireplace!!!!!

pic pic2

We are enjoying our evenings by our new fireplace.  Everything turned out great.  Thanks so much for everything Friendly Fires!

Greg Timlin

Belleville, ON

June 2016

Napoleon Prestige P500RSIB BBQ Impresses!

Napoleon-P500RSIB (1)

Dear Friendly Fires,

We bought a beautiful Napoleaon BBQ a while ago,  to replace our wired together antique.
We were promised delivery for last Friday morning and I had the hamburgers ready to cook.  It is so nice when a business actually delivers when it promises.  Your men were here at 10:30,  explained the essentials so we could understand  and we had our new incredible cooking machine!

We bought it at your Peterborough store,  where we had purchased a fireplace a year ago and again we were so pleased with our purchase.  Also to have it assembled and delivered is such a plus.

I would also like to give credit to our young (we are in our mid 70’s so everyone seems young) saleman,  who was excellent with patience, and good listening skills.  I think his name was James.

Keep up the good work!

Sue & Bob Buchanan

Buckhorn, ON

June 2016

Friendly Fires Service is well appreciated!

I would like to express my appreciation for the service I received for the purchase of my Enviro E20 gas insert fireplace. Eric was very helpful in helping me choose and meet my requirements. He also did a follow up to make sure I was happy.
The two fellows, Nigel & Jeremy were polite and very careful. I was impressed with their service. They took the time to make sure I understood all my questions. Thank you to these fellows.

Jeanette Northrop

Peterborough, ON

May 2016

Enviro-E20-Gas-Insert

Getting “Kozy” with our new Thief River Falls gas fireplace!

Good morning Paul,

Just a quick note to let you know we are very happy with our new fireplace. We think that it has turned out very nice. Thanks to you and the guys for the great service!

Kiah Evans

Carleton Place, ON

May 2016

 

You get what you pay for & thank goodness I paid for you!

Hi Brad,

Thanks so much for the solar-related information, I will check on my connection.  I truly appreciate that your company continues to keep an eye on things for me.  The old saying goes “you get what you pay for” and in your case that is so very true!  I have been more than satisfied with every product or service that I have ever purchased from Friendly Fires.

 

Kindest regards,

Tammy Roney

Harrowsmith, ON

April 2016

 

Great Service & Installation of my EnerZone Solution 1.8 woodstove!

Dear Eric,

I just wanted to take a moment to tell you how pleased we are with the purchase and installation of our new wood stove. A special thank you to you technicians David and Sean Strike. They are  very professional, efficient, knowledgeable and personable young men. It was a pleasure dealing with them in my home. They worked non-stop to install the stove. They cleaned everything up and removed the debris. They even cut up some kindling for me so I could start my first fire. These two guys deserve a raise!

Again, thanks for your service and your great installers.

Regards,

Mel Warren

Buckhorn, ON

April 2016Solution-1 8-stove

Letter of Appreciation – had to share! WOW!

Friendly Fires letter of Appreciation:

January 29, 2016

Dear Jason,

It’s not often I write a letter to complement a contractor, but after my experience
with Friendly Fires, I felt I did not have a choice. From the hospitality and
assistance from Gene de St. Croix in the Peterborough showroom to your
installers David Nelson and Sean Strike, I don’t think I’ve ever had a better
experience with the purchase and installation of an appliance for our house.

Your installers did everything, and I mean everything, right. They phoned me 30
minutes before arrival so I could be prepared, they put down drop clothes on the
floor and they went out of their way to ensure everything was kept neat and tidy.
Sean explained that he needed to go up into the attic to inspect the existing vent.
I told him that the attic was very confined due to the trusses and that he probably
could not see much but he insisted on trying. He discovered that the vent was
dislodged and that the new fireplace would have vented directly into the attic. I
joked to him that he just saved our lives but I was only half joking. And then after,
he asked if he could borrow my vacuum cleaner to cleanup a bit under the attic
hatch. I told him not to bother and that I would clean it up later. Well, when later
came I went to the attic hatch only to find that Sean had picked up the bits and
pieces of attic insulation and left the area totally cleaned.

David did an excellent job explaining the whole installation process as he
progressed and at the end went through the operation manual and use of the
remote.
Both installers had an eye for detail which included spray painting the existing
vent pipe to match the stove colour. They ensured that I was totally satisfied with
the installation and operation of the stove before they left.

I would, without any doubt recommend Friendly Fires to any one interested in
purchasing a new fireplace or stove. I have already started spreading the word to
our friends.

Thank you Friendly Fires and a big thank you to Gene, David and Sean.

Yours truly,
Michael Brooks
Bancroft, Ontario

So happy with our Lennox Grandview woodstove & even happier with your service!

testimonial pic

Paul,

Judy and I want to thank you very much for sending Kevin and Ryan to install our wood burning stove. They were very thorough, courteous and tidy. We appreciate the great service and we lucked out on the weather on Monday.

We are really enjoying our new stove and we will certainly be recommending and revisiting your store when we need your products.

Thanks again,

Judy & Bob Walton

Beckwith, ON

February 2016