The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Please share this with your group especially to Andrea and anyone else who came out last week.
Bob and I wanted to say thank you for coming out and fixing the chimney that was damaged during the winter. Great job and great customer service!!
Really appreciate everything that you have done!!
Michele and Bob
Dear Friendly Fires,
I now have a second Friendly Fires product and I feel compelled to write to you. Two (2) years ago we installed an insert from Enviro which keeps us warm all winter (and it’s awesome), but I am now the proud and thrilled customer of a new Napoleon Fire Table. In both cases, Friendly Fires has spent the time explaining the options, understanding my needs, and recommending a range of products that fit into my budget. This service is the reason why stores like Friendly Fires deserve to thrive, as they understand that customers want great service, great products, and great prices.
If only more stores weren’t like Friendly Fires!!!
Keep up the great work…and I will keep supporting locally owned and operated companies!!
We had our first fire last night in our Pacific Energy True North wood stove as outlined in the manual and had no problems. I must say I have been very pleased with your customer service. It is not often these days to be treated with the respect and quick service that we have experienced with your company. Kevin and his helper were hard working and did not waste any time on the job. So thank you. I would not hesitate to recommend you to any of our friends.
White Lake, ON
I purchased a pellet stove from Brad Leonard at Friendly Fires a few years ago. I have been so pleased with the stove and equally pleased with the service. On two occasions I spoke with a service associate and both times a simple solution was explained to me over the phone. In both instances, the service associate was completely right in his diagnosis and I was able to fix the problem myself rather than pay for a service call. I highly recommend this company without hesitation!
Thank you for checking in with me to see how everything is going – much appreciated! All is well with the stove – we’re delighted with it – and the gentlemen who installed it were expert, courteous, and considerate!
I will hold off on the pool solar heater for now, but will keep it in mind.
Thank you for your attention to us in the store as well – you were the reason we bought from Friendly Fires rather than your competitors!
Winter is so much better with the warmth of our Pacific Energy. I have to thank you for the quick installation. I was quite overwhelmed when we discovered it wasn’t going to be an in and out insert. With the compliance issues what I thought was simple turned into a complete re-configuration however you made it seem simple when you got started. Your installation guys are second to none. I couldn’t believe how they covered the floors and everything around them so when they left there wasn’t any mess. They were very patient with all of my questions…and changes and the outcome was stunning. I couldn’t believe the selection of colours for the Pacific Energy and the grey is beautiful with the stone tile surrounding it Most of all though we have hardly had our furnace running this year. It was a great experience dealing with you, your company and your staff. If we ever need any type of stove again we won’t waste our time shopping around, we will go straight to you. Thank you so much. Carl and Mary Beth, Bancroft, ON
Thanks so much for all your help with the fireplace insert! Great service and all your staff are lovely!
Thanks again for your time and help,
Thank you to the team at Friendly Fires Cobourg store regarding the installation of our new fireplace insert. The team at Friendly Fires are very professional, clean and respectful. Knowledge and service is outstanding. Thank you so much for a job well done.
Regards, Theresa and Wilfred Jones
Good Wednesday morning Lorraine,
I want to comment on the amazing two young men who made the most recent service call. We did not get their names but your company will know who they are. This is the second service call we’ve needed to get some consistency going with our gas stove. These two men took the time; gave us total explanations as to where and why the remote could/should be placed in the room and stayed to be sure the temperature showing was what it should be. We couldn’t have been more pleased and satisfied.
Since I’m on the subject of service calls I would also like to applaud the two men who serviced our stove this past summer (cleaning/checking etc,).
Again these people were the second visit to do this particular job and they were amazing and truly accommodating.
We highly recommend these particular people “are keepers”.
Faye & Bob
Thanks for your note and for the professional, prompt, and courteous service you and the other staff at Friendly Fires have provided.
We’re delighted with our new fireplace, and we will certainly recommend Friendly Fires to family and friends.
— Seasons greetings,
All went very well with the installation , your crew was very professional and friendly, a delight to have in our house. We have used our Enviro Boston Cast Iron wood stove since installation and are very satisfied with it looks and performance! We have already had some friends and neighbors inquire as to where it was purchased and who installed to which we replied “Friendly Fires “and we will continue to do so!
I just wanted you know that the fireplace is really great – what a difference in the flame and overall appearance!
We so appreciate the efforts of you and Duane to resolve the problems with the 42″.
We would highly recommend your company and this type of fireplace to anyone.Your team of installers especially Bobby and Brett were excellent. Jeff was very helpful as well in assessing the problem with venting etc.
It is interesting how things work out. We really appreciated your help when we considered another property last summer before buying this home.That experience prompted us to try and give you the business if possible.
Stan and Sheila Soden
I just wanted to say how pleased we are with our new HearthStone Heritage wood stove and to thank you both for your help and assistance. Your service was most impressive and nothing short of superb. I am so pleased we drove the extra mile to Carleton Place to do business with you.
Once again thanks!
We are new to the area and this is our first time purchasing a wood stove and gas fireplace. We always do a fair amount of research before a large purchase or renovation project.
We had cut down some large trees, and wanted to use the wood to supplement our heating costs. We also had a new gas service installed.
We were referred to Friendly Fires in Kingston. Their showroom has a large selection of high quality products to choose from. On our first visit we met Curtis who was knowledgeable, friendly and took the time to answer all our questions. He also asked the right questions, to offer the best selection of products for us to choose from. When Curtis was off, Brad and Steve, were able to seamlessly provide the same level of quality customer service. The delivery was arranged. The delivery guys, Gilles and Colin, were super nice, careful with our product and the house. They called half an hour before the delivery and arrived on time. They had a power lift to maneuver the 500 lb Pacific Energy Alderlea Cast Iron wood stove into the basement, no problem. I don’t write a lot of reviews, but this company was worth the effort to do so, as they consistently provided great service from the time we walked through the front door. I will continue to do business with them and refer them to others.
Can’t wait to burn some wood this winter.
Hayley, thank you!
The installation went thru without a hitch – the guys – Rob & Curtis did a really good job & we are very pleased.
Thanks to you & to Dwayne for all your patience & valuable advice during the purchase & organization of the cottage propane stove. We will gladly recommend the Cobourg branch of Friendly Fires to all our friends & family. Hope we can send some business your way.
Rosemary & Charlie Rumsey
I recently purchased the Green Mountain Grills Davy Crockett pellet grill from Friendly Fires in Kingston. Although the grill was of great quality, I had an issue with my purchase. Steve Peters (Kingston store) took the time to make everything right within a week. You can buy great products anywhere but, the customer service I received through Friendly Fires was outstanding. I will be making all my future grill purchases through their company.
Everyone that see’s the grill asks where I purchased it and I do not hesitate to refer them to Friendly Fires. They will go above and beyond to make sure you are satisfied. Thank you very much Steve Peters and the staff at Friendly Fires.
Jonathan Coulas, Kingston Ont August 2016
The cleaning of my Enviro Max pellet stove went really well. I was pleased with the service provided by Colin & John. I asked many questions, which they did not hesitate to answer nor were they irritated that I interrupted their work. They did a very thorough cleaning of the stove and did not leave a mess behind them. I know I made the right choice in purchasing a pellet stove from Friendly Fires. The staff have been very helpful and friendly to deal with from the process of finding the right stove to meet my needs, to the installation, to the first cleaning.
We were extremely pleased with the cleaning service given to our pellet stove and chimney and also with the pleasant nature of the two service personnel (Tim Houle & Duncan Rider) who carried this out!
Pierre & June de Villers
We are enjoying our evenings by our new fireplace. Everything turned out great. Thanks so much for everything Friendly Fires!