The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Dear Friendly Fires,
We bought a beautiful Napoleaon BBQ a while ago, to replace our wired together antique.
We were promised delivery for last Friday morning and I had the hamburgers ready to cook. It is so nice when a business actually delivers when it promises. Your men were here at 10:30, explained the essentials so we could understand and we had our new incredible cooking machine!
We bought it at your Peterborough store, where we had purchased a fireplace a year ago and again we were so pleased with our purchase. Also to have it assembled and delivered is such a plus.
I would also like to give credit to our young (we are in our mid 70’s so everyone seems young) saleman, who was excellent with patience, and good listening skills. I think his name was James.
Keep up the good work!
Sue & Bob Buchanan
I would like to express my appreciation for the service I received for the purchase of my Enviro E20 gas insert fireplace. Eric was very helpful in helping me choose and meet my requirements. He also did a follow up to make sure I was happy.
The two fellows, Nigel & Jeremy were polite and very careful. I was impressed with their service. They took the time to make sure I understood all my questions. Thank you to these fellows.
Good morning Paul,
Just a quick note to let you know we are very happy with our new fireplace. We think that it has turned out very nice. Thanks to you and the guys for the great service!
Carleton Place, ON
Thanks so much for the solar-related information, I will check on my connection. I truly appreciate that your company continues to keep an eye on things for me. The old saying goes “you get what you pay for” and in your case that is so very true! I have been more than satisfied with every product or service that I have ever purchased from Friendly Fires.
I just wanted to take a moment to tell you how pleased we are with the purchase and installation of our new wood stove. A special thank you to you technicians David and Sean Strike. They are very professional, efficient, knowledgeable and personable young men. It was a pleasure dealing with them in my home. They worked non-stop to install the stove. They cleaned everything up and removed the debris. They even cut up some kindling for me so I could start my first fire. These two guys deserve a raise!
Again, thanks for your service and your great installers.
Friendly Fires letter of Appreciation:
January 29, 2016
It’s not often I write a letter to complement a contractor, but after my experience
with Friendly Fires, I felt I did not have a choice. From the hospitality and
assistance from Gene de St. Croix in the Peterborough showroom to your
installers David Nelson and Sean Strike, I don’t think I’ve ever had a better
experience with the purchase and installation of an appliance for our house.
Your installers did everything, and I mean everything, right. They phoned me 30
minutes before arrival so I could be prepared, they put down drop clothes on the
floor and they went out of their way to ensure everything was kept neat and tidy.
Sean explained that he needed to go up into the attic to inspect the existing vent.
I told him that the attic was very confined due to the trusses and that he probably
could not see much but he insisted on trying. He discovered that the vent was
dislodged and that the new fireplace would have vented directly into the attic. I
joked to him that he just saved our lives but I was only half joking. And then after,
he asked if he could borrow my vacuum cleaner to cleanup a bit under the attic
hatch. I told him not to bother and that I would clean it up later. Well, when later
came I went to the attic hatch only to find that Sean had picked up the bits and
pieces of attic insulation and left the area totally cleaned.
David did an excellent job explaining the whole installation process as he
progressed and at the end went through the operation manual and use of the
Both installers had an eye for detail which included spray painting the existing
vent pipe to match the stove colour. They ensured that I was totally satisfied with
the installation and operation of the stove before they left.
I would, without any doubt recommend Friendly Fires to any one interested in
purchasing a new fireplace or stove. I have already started spreading the word to
Thank you Friendly Fires and a big thank you to Gene, David and Sean.
Judy and I want to thank you very much for sending Kevin and Ryan to install our wood burning stove. They were very thorough, courteous and tidy. We appreciate the great service and we lucked out on the weather on Monday.
We are really enjoying our new stove and we will certainly be recommending and revisiting your store when we need your products.
Judy & Bob Walton
We are delighted with our new wood stove! We had been reluctant to get rid of the stove that had served us so well over the past 30+ years, but having had the new one now for several weeks, we couldn’t be more pleased.
The installers – Mike and Jeremy – were friendly and efficient. They were in and out in just over an hour, and left everything cleaned up nicely.
Thanks for all your help, Gene. it has been our pleasure to work with Friendly Fires – glad we made the trip to Peterborough!
Liz and Rich
I was very impressed with the service appointment for the Westport fireplace in my home for three reasons. First, when I called, your service department was friendly and informative. Second, when Shaun was replacing the burner plate and checking the fireplace, he was efficient, courteous and very careful not to get any of the fireplace soot or dirt on the carpet. He was thorough and knowledgeable, explaining the features on the fireplace clearly and made sure the connections were operating correctly. This gives me confidence and comfort. Third, the price was substantially lower than I had expected initially and right in line with what Friendly Fires had quoted when I initially called. In sum, it was a pleasure doing business with you and I will certainly call you first in future!
Your tech (Tim Houle) was excellent and certainly knew his business.
He took his time and showed me how to trouble shoot problems with my Enviro EG40 gas stove.
You are very fortunate to have an employee who takes pride in what he does, that’s a very rare quality.
I know my neighbour will be switching his wood stove over to a propane stove this spring. I will certainly steer him your way for pricing.
We were very pleased with the whole purchase & install process and have received many compliments on the unit. Your prompt delivery & install allowed us to get it finished before our Christmas gathering.
Thank you. Please pass on our thanks to your management and staff.
Nancy and Dave Shaw
Thank you so much for your prompt and professional service, your installers were great to have in our house and we will be spreading the word of your great business!
Merry Christmas to you and your staff!
Mike and Bonnie Keefer
We were very pleased with the service we received. Friendly Fires staff were informative and friendly and the guys who came to do the installation did a great job. My partner and I are now happily enjoying the wood heat and the addition of the wood burning unit has made our new house feel much more like home. We will definitely recommend Friendly Fires to our friends and family.
Just wanted to let you know that your guys Scott & Dylan did a great job installing our solar panels. They had good attitudes, were knowledgeable and very tidy. Having been an employer for years I think it’s a good idea to share positive comments about service.
Omg. I love it. Thanks to you and Kevin. What quick work, and Kevin is very kind. I’m thinking it was perfect timing. I have spare reading glasses if he’d like to try them!
I still have a lot of work to do, 6 months from now this little place will be more like me.
Thanks again and I’m so excited my garage is heated.
Don’t work to hard.
Thanks for everything! It’s so nice to have a fireplace again. It looks great!
Mark & Sue Florence
Douro Dummer, ON
Just wanted to take the time to thank you and Kevin and his apprentice, for a very professional install and great job. Enjoying my warm garage right now. The fireplace has never been this clean. I would like you to put me on a cleaning program. Kevin had mentioned cleaning would be ideal every two years.
Thanks again guys!
It’s AWESOME! We love it. Your guys were excellent. Almost as good at their job as you.
Thank so much Gene. You’re the man!
P.S. I took the liberty to write a HomeStars review. Enjoy.
Thanks a lot for the great and expedient service. I would recommend your service to friends and neighbors and I will write a excellent review on Homestars website.
Will see you again next year or sooner if my stove requires servicing before that…
Carleton Place, ON
After several months of searching for 2 fireplaces, I discovered that most Fireplace outlets had little knowledge of their products, had little to no product on site, expected you to spend several thousand dollars on a special order fireplace just from a pamphlet, couldn’t answer the concerns I had & encouraged cash and carry which would result in no after sales service. My dental hygienist recommended Friendly Fires in Cobourg. What a difference! The concept of practical heating solutions, APPEARANCE, and competitive pricing was not a foreign concept to HAYLEY at Friendly Fires. She understood the idea of “Zone Heating”, was up to date on “Radiant Heating” and knew what each of her products offered. I wanted to be cozy in my “living areas”, less start ups from my furnace, heat when there was a power outage, and wanted everything to look spectacular. Haley delivered on every level! Their service installers explained everything along the way, protected my floors, cleaned up and were totally professional. This has been a very positive experience and I highly recommend FRIENDLY FIRES! Many thanks to Hayley for her expertise….