The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
We are delighted with our new wood stove! We had been reluctant to get rid of the stove that had served us so well over the past 30+ years, but having had the new one now for several weeks, we couldn’t be more pleased.
The installers – Mike and Jeremy – were friendly and efficient. They were in and out in just over an hour, and left everything cleaned up nicely.
Thanks for all your help, Gene. it has been our pleasure to work with Friendly Fires – glad we made the trip to Peterborough!
Liz and Rich
I was very impressed with the service appointment for the Westport fireplace in my home for three reasons. First, when I called, your service department was friendly and informative. Second, when Shaun was replacing the burner plate and checking the fireplace, he was efficient, courteous and very careful not to get any of the fireplace soot or dirt on the carpet. He was thorough and knowledgeable, explaining the features on the fireplace clearly and made sure the connections were operating correctly. This gives me confidence and comfort. Third, the price was substantially lower than I had expected initially and right in line with what Friendly Fires had quoted when I initially called. In sum, it was a pleasure doing business with you and I will certainly call you first in future!
Your tech (Tim Houle) was excellent and certainly knew his business.
He took his time and showed me how to trouble shoot problems with my Enviro EG40 gas stove.
You are very fortunate to have an employee who takes pride in what he does, that’s a very rare quality.
I know my neighbour will be switching his wood stove over to a propane stove this spring. I will certainly steer him your way for pricing.
We were very pleased with the whole purchase & install process and have received many compliments on the unit. Your prompt delivery & install allowed us to get it finished before our Christmas gathering.
Thank you. Please pass on our thanks to your management and staff.
Nancy and Dave Shaw
Thank you so much for your prompt and professional service, your installers were great to have in our house and we will be spreading the word of your great business!
Merry Christmas to you and your staff!
Mike and Bonnie Keefer
We were very pleased with the service we received. Friendly Fires staff were informative and friendly and the guys who came to do the installation did a great job. My partner and I are now happily enjoying the wood heat and the addition of the wood burning unit has made our new house feel much more like home. We will definitely recommend Friendly Fires to our friends and family.
Just wanted to let you know that your guys Scott & Dylan did a great job installing our solar panels. They had good attitudes, were knowledgeable and very tidy. Having been an employer for years I think it’s a good idea to share positive comments about service.
Omg. I love it. Thanks to you and Kevin. What quick work, and Kevin is very kind. I’m thinking it was perfect timing. I have spare reading glasses if he’d like to try them!
I still have a lot of work to do, 6 months from now this little place will be more like me.
Thanks again and I’m so excited my garage is heated.
Don’t work to hard.
Thanks for everything! It’s so nice to have a fireplace again. It looks great!
Mark & Sue Florence
Douro Dummer, ON
Just wanted to take the time to thank you and Kevin and his apprentice, for a very professional install and great job. Enjoying my warm garage right now. The fireplace has never been this clean. I would like you to put me on a cleaning program. Kevin had mentioned cleaning would be ideal every two years.
Thanks again guys!
It’s AWESOME! We love it. Your guys were excellent. Almost as good at their job as you.
Thank so much Gene. You’re the man!
P.S. I took the liberty to write a HomeStars review. Enjoy.
Thanks a lot for the great and expedient service. I would recommend your service to friends and neighbors and I will write a excellent review on Homestars website.
Will see you again next year or sooner if my stove requires servicing before that…
Carleton Place, ON
After several months of searching for 2 fireplaces, I discovered that most Fireplace outlets had little knowledge of their products, had little to no product on site, expected you to spend several thousand dollars on a special order fireplace just from a pamphlet, couldn’t answer the concerns I had & encouraged cash and carry which would result in no after sales service. My dental hygienist recommended Friendly Fires in Cobourg. What a difference! The concept of practical heating solutions, APPEARANCE, and competitive pricing was not a foreign concept to HAYLEY at Friendly Fires. She understood the idea of “Zone Heating”, was up to date on “Radiant Heating” and knew what each of her products offered. I wanted to be cozy in my “living areas”, less start ups from my furnace, heat when there was a power outage, and wanted everything to look spectacular. Haley delivered on every level! Their service installers explained everything along the way, protected my floors, cleaned up and were totally professional. This has been a very positive experience and I highly recommend FRIENDLY FIRES! Many thanks to Hayley for her expertise….
Everything went well with the installation of the fireplace. Your installers were very pleasant and professional and let me know everything there is to know about the new fireplace. I very much appreciate that you sent such courteous and informative employees to install my fireplace.
We got a PSG Caddy wood burning furnace from you back in October of last year and I have been meaning to email you ever since we started using it.
We are amazed at how efficient it is! The way it keeps coals is amazing and not having to start a fire everyday is wonderful!
Just wanted to thank you again for your service and help in selecting this furnace and for making the overall process smooth and easy.
Several weeks ago, I was in the market for a new ceramic bbq. My attention turned to the Primo Oval series. A friend recommended to me Friendly Fires based out of Kingston (I live in Ottawa), having researched the company, I fired off an email and was surprised by the prompt follow up regarding a quote, stock and other various questions.
I determined that the Primo Oval XL was too large for my family, and the small, well, too small. I wanted to see the Primo Oval Large in person.
As it turned out, Friendly Fires was the only location around the National Capital that had the Large in stock and on display at their new location in Carleton Place. I could not take the time off of work during the week to visit their showroom, so they offered to make a private appointment for me on a Sunday.
Three emails later, my Primo Oval Large was delivered to my home in downtown Ottawa. The Friendly Fires team drove through the worst of the City’s rush hour traffic, arrived on time. They unloaded my new bbq and moved it to the backyard. They spent the extra time to assemble the parts to ensure I knew what I was doing.
From start to finish, Friendly Fires in Carleton Place bent over backwards to accommodate my family. I have never before received such customer service.
Thank you to Brad, Paul and Scott for helping me to kick off a Summer of grilling.
I just wanted to express our thanks. Your young men are courteous, efficient, and friendly.
My husband has been away much of the time they have been here today, but they explained things very well. They did a great job removing the EF3 pellet stove and installing the Kozy Lakefield propane stove and hook -up to the BBQ. All is pretty much cleaned up as well!
We also appreciate your efforts in this change and the fact you met us at Friendly Fires on your day off!
Thanks to everyone!
Marion & Larry Wannamaker
Thanks so much. Both of the guys who came to my house, were absolutely fabulous! Not only were they very personable, but offered valuable information to a “new”
woodstove user. They took great attention to detail and were so considerate in keeping the area clean while they worked. I was expecting it to be a dusty messy job and was truly impressed at how clean everything was. You must be so happy to have such contentious ambassadors to go out and represent your company. With service like this, I will certainly recommend you to anyone who is looking for a stove.
Thanks for all of your help,
Anne and I would definitely recommend Friendly Fires to anyone looking for the products you sell. We are thrilled with our wood stove, the propane fireplace and the propane hookup to the barbeques. I’m sure that your competitors also sell similar products, but what impressed me the most about Friendly Fires is the knowledge, expertise and professionalism of not only your sales staff but in particular your on-site installation staff. Your guys did an excellent job on the installation and I very much appreciate the time they took to discuss the features of each appliance as well as answer all the questions I had regarding the equipment we purchased and propane/propane appliances in general. Your guys are good!
Roch and Anne Marion
Perth Road, ON
Thank you for calling to see if we were happy with our new gas fireplace. It is working well and it is nice to feel warm after so much cold.
This probably means we are due for some unseasonably warm weather!
We are very pleased with the look of the upstairs chimney which will give us more room in our den.
David and Jeremy covered the floors with tarps, worked well and did a good job of clean up. We were especially impressed with David who did the main fireplace installation while Jeremy did the upstairs and outside venting so we didn’t see as much of him.
They were both good workers and very polite but David also explained how things were set up and sat down with us to explain how to program the remote and where to look in the manual if we had questions. He also told us about annual service and fan settings.
We are very impressed.
Bill & Vivian Heinmiller