The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Thanks Curtis for the follow up,
The pellet stove works beautifully……heat from stove is lovely…hot….awesome.
The gentlemen that were here were very good, cleaned and vacuumed out the entire stove. They were also very accommodating as I messed up their day, it didn’t ruffle any feathers , they just showed up a bit later….did an excellent job.
Very very very pleased with the service!
Thanks for the follow up…
Have a wonderful day!
We love our new red enamel wood stove! We were looking for a unit that would heat our main floor and it does perfectly. Curtis at Friendly Fires helped us pick the perfect stove for our needs and we are most appreciative! Thank you for your listening! The entire process was very efficient from the store to the boys who delivered the unit to our place. A tricky spot too. Many stairs to deal with outside and all the fun of a cottage place!
We highly recommend Friendly Fires and love how warm and cozy our home is now, especially in the mornings!
I just wanted to let you know that the installation went well yesterday.
Jason Morgan and his colleague Jon did an impeccable job! There were some issues but at each juncture Jason explained the problem with much care. His emphasis on not cutting any corners was deeply appreciated.
Your guys are a testament to the quality business you run.
I’m really happy with the work that the guys did – I’d recommend them to anyone!
Don & Marg Aldridge
After speaking to you on the phone earlier today, both Dana and I felt that a simple thank you was not sufficient, and did not convey the gratitude we have for all you have done for us. We are thrilled with our new fireplace insert, both in esthetics and function.
From our first meeting in the showroom, and the many that followed, to all the emails between us over the last 9 to 10 months, you have been nothing but professional, courteous and extremely patient with us. (mainly myself).
Your efficient staff is also to be commended. Everyone of them that came to our home, from the measuring, to the installation, and all through the malfunctioning insert, were respectful to us and our property, knowledgeable and helpful to us both. Our thanks also to Amanda, who unfortunately we never had the opportunity to meet.
Dana and I have no qualms in referring any friends or family to your business. We know they would receive the same level of service we have enjoyed.
I wish I could say we are looking forward to the cold winter months, but at least we will be nice and warm in our home.
Thank you again.
Enid and Dana Henwood
Thanks for being so quick! We were able to use the fireplace last night for the first time with the permission granted from our home insurance company. We absolutely LOVE the unit and the heat it is giving out in small fires as in the break in period. We can’t wait to see what heat we receive with a big fire. Thank Gene for all his help and expertise.
It is rare that I send a letter giving praise. In the last few years it seems that everything that I purchase is defective or there is a problem with the delivery or installation.
On Wednesday two of your men came to my house and did a perfect job of installing our new gas fireplace. From the moment they got there they displayed great manners, sense of humour, care for our home and pride in their work. They bored through our foundation and stone and left practically no dust. When they left there was not a scrap of packaging or anything out of place.
Last year we purchased a Primo BBQ from you and it was the same situation.
My wife and I will be happy to recommend you to any family, friends or clients of my real-estate business or my wife’s financial planning practice.
Well, I can’t wait for fall comfort foods. I continue to enjoy experimenting with my oven. I wish I would take the time to capture everything that comes out of there, but too busy enjoying the process and everyone’s reaction. I have even cooked steak directly on the coals using a baking rack and bread is to die for…sending a few pics.
Alain & Carole Bouffard
On behalf of the boys from the Ottawa contingent of Hog N’ Sauce BBQ, Barn Burner BBQ and Blue Collar BBQ we wanted to express our sincere appreciation and thanks for your event on Saturday. We welcomed the enthusiasm and friendly competition that made your event a positive experience.
We have marked our calenders to return next year.
John, Jamie and Dean
We are very pleased. We appreciated the visit on Monday to go over everything. We have had lots of compliments on how nice the fireplace looks, we are happy to pass along your name.
Beckie & Jeff Ponte
Thanks for all your planning and hard work! We all appreciated your experiences and advice on improving our BBQing skills.
Everyone was still talking about the great food today and comparing what foods will be served this weekend for their families. You have inspired all of us to get creative.
Medical Centre Staff
Dear Friendly Fires,
We had a challenging time this winter with our pellet stove… something was just not right. It kept going out.
Friendly Fires researched many angles to discover the root cause. We persisted in reporting it was not going well. Invariably when the service technician was at our home, the stove went well, then the next day, the same problem recurred. We reached out to the manager with our story of frustration. Within 2 days all was miraculously sorted and our stove has kept us warm ever since. The team at FF were patient, understanding and dedicated to problem solve until we were satisfied. That level of service is rare these days. Thank you all.
Carole & Tom Falkner
Seeley’s Bay, ON
Our thanks to you and your staff, Haley …..you blew us away with more food we could eat, recipes to take home, and great hints re oils and preps.
The gift certificates were a welcome and appreciated bonus…thanks again for a most enjoyable afternoon.
We finished in good time …the rain really came down after we got home.!
Peterborough Art Association Culinary Group
Last winter we were very glad of the pellet stove you installed for us a few years ago. It was REALLY put to work and trimmed our Hydro bill to half of that of some of our neighbours!
Last week, it was serviced by Duncan and Gilles. We have nothing but praise for both of them.
Duncan and Gilles arrived on time and were cheerful and friendly as usual. They were also very nice to the cat, who insisted on trying to help them.
They were scrupulous in keeping mess under control, meticulous in their work and always ready to answer my questions.
A thoroughly satisfactory job, many thanks!
Thanks Jason. Your installers were very professional and pleasant. We will send a picture to you when everything is complete. You returned our calls promptly which was important to us. Please call us for service maintenance on our new fireplace. With thanks.
I wish to tell you about the efficiency of the men who did the installation. Gilles and his partner were quick, clean and respectful, no mess , explained the operation in detail several times, all of which I appreciated immensely. If there are any bonuses to be handed out, I hope they are on the list.
Very pleased with the whole operation,
I felt obligated to express our extreme satisfaction with the stove installation provided by Chris and Joe this past Tuesday. They were very knowledgeable, courteous and represented their company in a professional manner. I would recommend our experience to anyone.