The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Our thanks to you and your staff, Haley …..you blew us away with more food we could eat, recipes to take home, and great hints re oils and preps.
The gift certificates were a welcome and appreciated bonus…thanks again for a most enjoyable afternoon.
We finished in good time …the rain really came down after we got home.!
Peterborough Art Association Culinary Group
Last winter we were very glad of the pellet stove you installed for us a few years ago. It was REALLY put to work and trimmed our Hydro bill to half of that of some of our neighbours!
Last week, it was serviced by Duncan and Gilles. We have nothing but praise for both of them.
Duncan and Gilles arrived on time and were cheerful and friendly as usual. They were also very nice to the cat, who insisted on trying to help them.
They were scrupulous in keeping mess under control, meticulous in their work and always ready to answer my questions.
A thoroughly satisfactory job, many thanks!
Thanks Jason. Your installers were very professional and pleasant. We will send a picture to you when everything is complete. You returned our calls promptly which was important to us. Please call us for service maintenance on our new fireplace. With thanks.
I wish to tell you about the efficiency of the men who did the installation. Gilles and his partner were quick, clean and respectful, no mess , explained the operation in detail several times, all of which I appreciated immensely. If there are any bonuses to be handed out, I hope they are on the list.
Very pleased with the whole operation,
I felt obligated to express our extreme satisfaction with the stove installation provided by Chris and Joe this past Tuesday. They were very knowledgeable, courteous and represented their company in a professional manner. I would recommend our experience to anyone.
I just wanted to commend the two men (Duncan and Gill, I believe) for their professional and courtesy approach to my installation. Also to Michael for his advice and help. They are a credit to your company and should be recognized accordingly.
Please pass on my sentiments to your management/owners.
I will definitely refer your company whenever the opportunity presents itself.
Richmond Hill / Tamworth, ON
As a follow-up to your courtesy call after my service appointment, I would just like to comment on my experience with Friendly Fires.
First I must say, it was my good fortune to have run into you Duane. And to have met your terrific Technician, Kyle, who was pleasant, knowledgeable, professional and got the job done (where many had failed before him)! I also had conversations with Andrea and Jason who were both very nice, professional and patient!
As you are aware, unfortunately I purchased my Valor Fireplace from another store (my misfortune, I thought I was out of your servicing area.)
I dealt with the owner for three and a half years (it was not pleasant). There were many costly service calls, a ton of excuses why the fireplace kept going off (obviously none of them were valid). All I wanted was my brand new fireplace, which they installed, to work. (In my opinion, it was not installed properly from the get go.) They just were NOT QUALIFIED to do the job.
In comes FRIENDLY FIRES TO THE RESCUE. Once again, I must say how knowledgeable your technician was. Kyle knew his product and got the job done!!
You can be 100% assured that I will be recommending Friendly Fires to everyone I know (and to do themselves a favour, stay away from the competition!!!!)
THANK YOU! THANK YOU! THANK YOU!
Fennelon Falls, ON
“Your service representatives, Duncan and Gil (Gilles), came to advise us on
January 10th about moving a Westport gas stove from one room to another. My
wife and I were most impressed with these young men. Their interpersonal
communication was excellent. They were attentive, informative, unrushed,
and knowledgeable – if they didn’t have an answer to a question, they would
refer to their manual for technical information, or to management for
“As Gilles himself said, “I think the company is very honest, and they treat
me with respect!” We would be very pleased to have these two gentlemen in
our home, or that of clients at any time. We highly recommend them.”
D. Vaughan Bentley
THANK-YOU VERY MUCH!!!
The fan arrived on Friday and we have been using it for the past few days.
Although it does not circulate quite as much air as the original one – IT IS VERY QUIET – much better than the last one!
As always, Cheryl and I really appreciate you and your company. You are one of the few companies still providing excellent customer service. We will continue to refer you to anyone looking for a fireplace, wood stove or appliances.
You have gained a customer for life!
Phil & Cheryl Beaudet
So happy to be up and running again–what a nice young man Alex is and he was very helpful.
Thanks for your follow up!
Good day! I would like to take the time and tell you how happy I am with the service person (Alex Vincent) you sent out to look at my EF2 pellet stove. I have owned pellet stoves now for 15 years and to date, the technician you had sent had to be the best trained in this field. He worked on my stove which I thought I was going to have to replace. He took it apart and cleaned it better then anyone else has before and got it working as good as new. You should be very proud of having a member like that on your team – please thank him again for the good work!
Seeleys Bay, ON
Thank you and all the staff at Friendly Fires for making it possible for us to have this wonderful new Pacific Energy Super 27 woodstove. It is awesome! We appreciated your patience and good humour throughout the sales process.
Catrina & Dave Switzer
Called your office today but it was your day-off so I made a payment with one of your colleagues. Wanted to tell you that we really like the Pacific Energy Super 27 wood stove, it pumps out lots of heat. The installers did a great job.
Thanks very much for your help.
Jim and Gail Thain
Rideau Lakes, Ontario
I would like to thank you for a great fireplace. The installer service was very professional and courteous. They answered all my questions and took the time to show me my new fireplace. Every thing was cleaned up and all that was left was my fireplace and outlet for natural gas BBQ. Perfect.
Dave and Cathy Hudson
I wanted to drop your company a line regarding the outstanding service that I receive yearly regarding the cleaning of my fireplaces. I have been using Friendly Fires for a few years now. From the time I place the service request until completion of the job, ALL of your staff have been great. The office personnel are terrific and the Chimney Technicians are clean, polite and respectful. I can’t thank you enough for providing “worry free” yearly chimney maintenance.
Please share this with the Techs that showed-up today. The best service I have had in a long time. Courteous, respectful and went above and beyond. You guys really are Friendly fires, this was a great experience. It is comforting to know that there are still companies that put the customer first and have the knowledge to back it up. Please give these guys a pat on the back and I will recommend your services.
These guys also had to install my new stove, Great Job!!
Friendly Fires Staff,
Just a short note yo let you know how pleased we are with our new propane fireplace. Our experience with your company was top notch from start to finish. We received incredible customer service from Duane in your Cobourg store. He was very knowledgeable and accomodating. Jeff and Ryan were the install technicians. They showed up on time and completed the job with the utmost professionalism. Our experience with Friendly Fires was a great one – we would definitely recommend/use you again! Fireplace looks amazing! Even the dog can’t wait for the cooler weather so we can turn the fireplace on. Lying on the brick is her new favorite place to sleep. Here is the picture to prove it! 🙂
Thank you again,
Jayne & Rick Dupuis