Customer Testimonials

The following comments are all authentic emails or letters received by our customers.  At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly.  Should you wish to add your comment, please contact us.


Please leave a Google Review for any of our stores below:
Peterborough | Kingston | Cobourg | Carleton Place

BBQ classes by women for women – success!!!

Our thanks to you and your staff, Haley …..you blew us away with more food we could eat, recipes to take home, and great hints re oils and preps.
The gift certificates were a welcome and appreciated bonus…thanks again for a most enjoyable afternoon.
We finished in good time …the rain really came down after we got home.!

Sharon Barton
Peterborough Art Association Culinary Group
June 2014

A thoroughly satisfactory job – many thanks!

Last winter we were very glad of the pellet stove you installed for us a few years ago. It was REALLY put to work and trimmed our Hydro bill to half of that of some of our neighbours!

Last week, it was serviced by Duncan and Gilles. We have nothing but praise for both of them.

Duncan and Gilles arrived on time and were cheerful and friendly as usual. They were also very nice to the cat, who insisted on trying to help them.

They were scrupulous in keeping mess under control, meticulous in their work and always ready to answer my questions.

A thoroughly satisfactory job, many thanks!

Mike Cole-Hamilton
Kingston, ON
May 2014

Professional, Pleasant & Prompt service – thanks!

Thanks Jason. Your installers were very professional and pleasant. We will send a picture to you when everything is complete. You returned our calls promptly which was important to us. Please call us for service maintenance on our new fireplace. With thanks. 

Mike McGrath
Havelock, ON

April 2014

Before and after – wow!

The fireplace works great and we are now using the basement every night!”Fireplace-before-after

James Ligthart

Kingston, Ontario

March 2014

Valor 530 with Windor Arch – just in time for Easter!

Mar 18

My New Fireplace and Mantel

Well it’s finally here, just a few more touches to my Valor and I can work my magic on decorating for Easter 🙂

Elizabeth Burfield

Cavan, Ontario

March 2014

Valor Retrofire success!

I wish to tell you about the efficiency of the men who did the installation. Gilles and his partner  were quick, clean and respectful, no mess , explained the operation in detail several times, all of which I appreciated immensely. If there are any bonuses to be handed out, I hope they are on the list. 

Very pleased with the whole operation,

Thanks,

Mary St-Pierre

Kingston, Ontario

February 2014

Enviro EG28 Gas Stove Installation Extreme Satisfaction!

I felt obligated to express our extreme satisfaction with the stove installation provided by Chris and Joe this past Tuesday.  They were very knowledgeable, courteous and represented their company in a professional manner.  I would recommend our experience to anyone.

 John Kenney

Kingston, ON

January 2014Kenney

Pacific Energy Wood Summit Satisfaction!

Yandon

Hi Lorraine, 

I just wanted to commend the two men (Duncan and Gill, I believe) for their professional and courtesy approach to my installation.  Also to Michael for his advice and help.     They  are a credit to your company and should be recognized accordingly.

Please pass on my sentiments to your management/owners.

I will definitely refer your company whenever the opportunity presents itself.

Wayne Yandon

Richmond Hill / Tamworth, ON

January 2014

Tweeting out our satisfaction with our Pacific Energy Alderlea

testimonial pic

Friendly Fires to the rescue!!!

Hi Duane, 

As a follow-up to your courtesy call after my service appointment, I would just like to comment on my experience with Friendly Fires.

 First I must say, it was my good fortune to have run into you Duane.  And to have met your terrific Technician, Kyle, who was pleasant, knowledgeable, professional and got the job done (where many had failed before him)!  I also had conversations with Andrea and Jason who were both very nice, professional and patient!

 As you are aware, unfortunately I purchased my Valor Fireplace from another store (my misfortune, I thought I was out of your servicing area.)

 I dealt with the owner for three and a half years (it was not pleasant).  There were many costly service calls, a ton of excuses why the fireplace kept going off (obviously none of them were valid).  All I wanted was my brand new fireplace, which they installed, to work.  (In my opinion, it was not installed properly from the get go.)  They just were NOT QUALIFIED to do the job. 

 In comes FRIENDLY FIRES TO THE RESCUE.  Once again, I must say how knowledgeable your technician was.  Kyle knew his product and got the job done!! 

You can be 100%  assured that I will be recommending Friendly Fires to everyone I know (and to do themselves a favour,  stay away from the competition!!!!) 

THANK YOU!  THANK YOU!  THANK YOU!

 Sincerely, 

Patti Williamson

Fennelon Falls, ON

January 2014

Westport Gas Stove – what an impression!

“Your service representatives, Duncan and Gil (Gilles), came to advise us on
January 10th about moving a Westport gas stove from one room to another.  My
wife and I were most impressed with these young men.  Their interpersonal
communication was excellent.  They were attentive, informative, unrushed,
and knowledgeable – if they didn’t have an answer to a question, they would
refer to their manual for technical information, or to management for
pricing issues. 

“As Gilles himself said, “I think the company is very honest, and they treat
me with respect!”  We would be very pleased to have these two gentlemen in
our home, or that of clients at any time.  We highly recommend them.”

D. Vaughan Bentley
Kingston, ON
January 2014

 

Customer for life!

Hi Alex,

THANK-YOU VERY MUCH!!!

The fan arrived on Friday and we have been using it for the past few days.

Although it does not circulate quite as much air as the original one – IT IS VERY QUIET – much better than the last one!

As always, Cheryl and I really appreciate you and your company.  You are one of the few companies still providing excellent customer service.  We will continue to refer you to anyone looking for a fireplace, wood stove or appliances.

You have gained a customer for life! 

Sincerely,

Phil & Cheryl Beaudet

Stouffville, ON

December 2013Beaudet Wood Stove

Staying “Kozy” with my Delano Fireplace….

 Hi Curtis–
So happy to be up and running again–what a nice young man Alex is and he was very helpful.
Thanks for your follow up!
Sharon Egan

Kingston, ON

November 2013

Pellet Stove Perfection!

Good day!  I would like to take the time and tell you how happy I am with the service person (Alex Vincent) you sent out to look at my EF2 pellet stove.  I have owned pellet stoves now for 15 years and to date, the technician you had sent had to be the best trained in this field.  He worked on my stove which I thought I was going to have to replace.  He took it apart and cleaned it better then anyone else has before and got it working as good as new.  You should be very proud of having a member like that on your team – please thank him again for the good work! 

Ron Riley

Seeleys Bay, ON 

November 2013

 

What a “Super” Woodstove!

Dear Hayley,

Thank you and all the staff at Friendly Fires for making it possible for us to have this wonderful new Pacific Energy Super 27 woodstove.  It is awesome!  We appreciated your patience and good humour throughout the sales process.

Take care,

Catrina & Dave Switzer

Bailieboro, ON 

October 2013

 

Super Super!

photo (7)

Hi Michael, 

Called your office today but it was your day-off so I made a payment with one of your colleagues. Wanted to tell you that we really like the Pacific Energy Super 27 wood stove, it pumps out lots of heat. The installers did a great job.  

Thanks very much for your help.  

 Jim and Gail Thain

Rideau Lakes, Ontario
October 2013

Valor Horizon 534

Hey Mike, 

I would like to thank you for a great fireplace.  The installer service was very professional and courteous. They answered all my questions and took the time to show me my new fireplace.  Every thing was cleaned up and all that was left was my fireplace and outlet for natural gas BBQ. Perfect. 

 Thanks,

 Dave and Cathy Hudson

Kingston, ON

October 2013

Worry Free Yearly Chimney Maintenance

Hello,

I wanted to drop your company a line regarding the outstanding service that I receive yearly regarding the cleaning of my fireplaces.  I have been using Friendly  Fires for a few years now.  From the time I place the service request until completion of the job, ALL of your staff have been great.  The office personnel are terrific and the  Chimney Technicians are clean, polite and respectful.  I can’t thank you enough for providing  “worry free” yearly chimney maintenance. 

Thank you,

Theresa Jones

Campbellcroft, ON

October 2013

Best Service! Great Experience!

 Please share this with the Techs that showed-up today.  The best service I have had in a long time. Courteous, respectful and went above and beyond.  You guys really are Friendly fires, this was a great experience. It is comforting to know that there are still companies that put the customer first and have the knowledge to back it up.  Please give these guys a pat on the back and I will recommend your services.

P.S.

These guys also had to install my new stove, Great Job!!

Thanks

J.P. Ireland

Trenton, ON

September 2013

Dog gone it – thank you!

Friendly Fires Staff,

Just a short note yo let you know how pleased we are with our new propane fireplace.  Our experience with your company was top notch from start to finish.  We received incredible customer service from Duane in your Cobourg store.  He was very knowledgeable and accomodating.  Jeff and Ryan were the install technicians.  They showed up on time and completed the job with the utmost professionalism.  Our experience with Friendly Fires was a great one – we would definitely recommend/use you again!  Fireplace looks amazing!  Even the dog can’t wait for the cooler weather so we can turn the fireplace on.  Lying on the brick is her new favorite place to sleep.  Here is the picture to prove it!  🙂

 

Thank you again,

Jayne & Rick Dupuis

Millbrook, ON

August, 2013