The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Dear Alex and Jason,
Your fantastic team -Kyle and Bobby – just left. As always, they arrived on time, they were fast, friendly, unbelievably knowledgeable about their work.. tidy…and good with my dogs. They answered all of my questions in a way that was easy for me to understand and reassured me that my system is safe and that I am operating it properly. Trust me, I asked LOTS of questions.
Year after year I always appreciate the consistently awesome customer service of your chimney guys. I am so thankful you were able to make things right with the scheduling and get back on track this year.
I just wanted to thank you again for helping me choose the Valor insert and fireplace for our house. As you know, we needed the heat but I was uncertain of how they would look here. Now that they are here – we couldn’t be happier with them! The only regret I have is that we didn’t put them in 2 years ago. Thanks to you and your courteous staff for you patience, excellent work and great advice.
Talk with you soon,
I love my new Weber! It’s been super easy to work with and was definitely the right choice for us at this time. I am sure that there will be many more great experiences to come as my results with my ribs have been terrific so far!
I was up at our cottage last weekend on Big Rideau Lake, and at the end of the day I engaged in a brief discussion with one of your service/installation/maintenance crew who was working on the solar installation at my next door neighbour.
His name is Chris Gadbois. This fellow is a credit to your organization. He is personable, knowledgeable, passionate about his work/career path, and an ambassador for your company. In the course of our discussion, not only did he outline all of the products and services offered by your company, but took a quick look at my wood fireplace, since he was familiar with this model, as I had casually mentioned that mine smoked a little more than I would have hoped. In a couple of minutes, he explained how the system worked, and diagnosed and fixed a possible issue. In addition, he sent my wife and I a detailed email, suggesting other possible solutions and steps I could consider should the problem persist.
Believe me, if I had known that that your company carried Regency products, I would have considered an installation by your company based on these discussions with Mr. Gadbois. Not that we are unhappy with the installation as such, but the extra measure of service, which was completely voluntary on his behalf, certainly impressed the heck out of us.
If this is indicative of your training or recruitment program, keep up the good work. Please pass along these comment to the owners.
Big Rideau, Perth
(May 2. 2013)
This is great! The stove is working perfectly and the installers did a fantastic job!
April 18, 2013
Just wanted to say I love the fireplace.
Your installers are great guys–they worked hard, did a super job and were so accommodating and helpful explaining everything to me.
Thanks for all your help and support. It was great getting reacquainted with you and updates on your family.
Thanks again for your good work.
Our Solar PV system has been running for a year now, and all is good. I thought you might be interested to know that your revenue projections were almost exactly correct. The difference between actual and projected was only about $160 over the year. And the actual was the higher number, which is of course appreciated.
Dear Friendly Fires,
A HUGE thank you to Pat and team for the installation of my very first pellet stove; ‘The Podmobile’
The Podmobile has earned it’s name from the Spaceship features that it adds to my very rustic home. While it is a modern, sleek appliance, the Piazzetta Monia Pellet Stove a.k.a.’ Podmobile’, has touched down and landed in my home. The Podmobile comes to our planet in peace and the heat that it emits is fantastic!! Sent by the Italian’s within our galaxy, it is a true star ship gem and I am very pleased with it’s overall capsule capabilities.
It’s cloaking devices have demonstrated it to be a stealth, almost silent appliance.
Here on Earth, the service I have received from Friendly Fires and Pat have been exemplary. Pat has been very patient while teaching me the Podmobile lingo, cleaning techniques and pellet stove education. He has answered all of my questions promptly and respectfully while I transition from oil to this strange but wonderful wood pellet galaxy – thank you!
Oh, and the reduction in oil heating costs is huge!!
I would highly recommend Friendly Fires when you are ready to have your own Podmobile docked at your house 🙂
Thanks so much,
I wanted to mention how happy we were with your technician. He was pleasant, accommodating, and did an excellent job. Although receiving a big bill is never fun, it was due. Our pellet stove has run continuously during the winters for 16 years now. Please say thank you to Curtis for us.
March 5th, 2013
I LOVE MY PELLET STOVE, love love love……..
I am interested in putting a used one in the basement?????? Do you ever get those?
I love the heat, the simplicity of it, the energy effiency……I have cut my heating cots by 40%
I could cut them even more if I had one in the basement………
Thank you for contacting me.
I wanted to mention that I did have a repair guy here in my house as there were some things that were just not right, he was very professional, very informative and helpful. A very nice employee to represent your company.
Dear Dan and Rodney:
Just a quick note to let you both know how delighted we are with our new gas fireplace insert. Your professionalism and patience during the selection and planning process were much appreciated. As well, the installers, Chris, Gilles and Jan, were extremely polite, informed, helpful and efficient. It all came together seamlessly. Thank you to all!
Judy and Brian Nesbitt
I wanted to say also, how happy we were with the installation and overall professional approach to the work involved.
Jeff and Bobby were very efficient and we were very impressed with the care they took in keeping the area clean and safe while working on the chimney.
They were exceptionally careful in bringing the stove from the truck into the house. It was obvious that they work very well together.
Again, thank you for the care taken in the entire process.
Rod and Lynda Brown
Just wanted to do a follow up with you on how pleased we are with our newly installed fireplace insert.
The service you gave us at the time of purchase went far beyond our expectations, and we are most appreciative to you for that. As well the service technicians who installed the appliance were most helpful in demonstrating its proper use and professional in assuring us a safe installation.
Our stove has burned continually for the past 4 weeks. It has made a seldom used fireplace that only took hot air out of our family room, into a warm and cozy room where all our family members, including pets, gather to soak up the warm heat. I would also advise that we have already noticed a difference in our oil bill, as the heat from the fire insert rises throughout the house.
In closing, I will comment that we are ever so pleased with our appliance and would have no hesitation in recommending the services of Friendly Fires (formerly Renewable Energy of Plum Hollow) to any potential customer.
It has been our privilege to work with you, thank you so much for all of your help.
Gary & Melanie Bullock
January 25th, 2013
Thank you. We are loving the fireplace and really enjoyed working with you to have it be such a successful turnout. There have been many compliments from visitors. It works perfectly. The hearthstone is exactly what we had in mind and appreciate the professional installation.
Don and Jane in Cobourg
We wanted to thank you for all of your help while searching for the right wood stove. I truly believe that you get what you pay for and you guys set the bar high when compared to the other local options available. You really helped make sense of something that we had no knowledge of and we are extremely happy with our new T6!
Emailed December 2012
We own a century old home with an attached 5 year old addition. We have a high efficiency propane furnace that we’ve been trying to ‘tweak’ for the last 5 years but have always felt cold. We also had a small propane stove for our family room but were not getting out of it what we were promised. We went to Friendly Fires (formerly REOPH in Kingston) in October 2012 and spoke at length with Rodney who was very knowledgeable and genuinely interested in helping us. He provided us with as much information as possible in order to come to our final decision. We selected a Alderlea T6 for the older side and upgraded to a Valor Medrona for the family room. The day we made the final decision, Rodney was unavailable, however we were treated with the same professionalism from Matt and Mike at the store. Our stoves were installed The 3rd week of November and all the guys were excellent. Everything was completed in a timely and professional manner. We have spent a few weeks now using the stoves .We are very happy with their performance and are confident in our decision to entrust our home heating needs to Friendly Fires (formerly REOPH in Kingston). Lee and Vicky McCreary
Emailed December 2012
Thank you Lorraine for the way Friendly Fires has taken care of my concerns about my primary heating system. Yes David (your technician) was very helpful. This is the type of bill i am happy to pay!
James Clarke, Kendall, ON
Email dated December 4th 2012