The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
Another note to let you know that we appreciate the no charge return trip and small service required on our gas stove/fireplace today. David (technician) was again professional and courteous and explained what appeared to be the problem and made the necessary repairs. Keep up the good work.
Friday, May 20, 2011 9:40 AM
The fireplace is fantastic. Thank you so much for recommending Clay. He and the boys did a wonderful job….
Hope all is well,
Monday, May 9, 2011 8:17 AM
Just a quick note to say how pleased we were with the fireplace renovation. When we first spoke I did not think it possible to have the room we have now. My wife loves the fireplace and as you see by the picture, the finishing turned out great. What a change from a boring blank wall. As for your crew, they showed up when promised, did a great job and left the place as clean as they found it.
We will definitely recommend Friendly Fires to any friends or family in the market for a fireplace.
Tuesday, May 3, 2011 6:14 PM
Thanks for all the replies and info on the EGG. I picked it up Friday afternoon from Dan. Both of you were excellent in customer service and it was greatly appreciated!!!
Saturday, April 16, 2011 2:54 PM
Thank you for your attention and great service to our project! That was very, very appreciated.
We look forward to firing up the fireplaces!
Also thank you for being so conscientious regarding our billing – that is fantastic!
Hope to see you soon! And we will definitely give your name as a referral, when asked for Friendly Fires and Service!!
Tuesday, April 19, 2011 8:32 AM
I just wanted to let you know that I picked up the replacement part for our wood stove from your Cobourg location today. I know this wasn’t an easy part to get and I appreciate your efforts.
Installation took about 10 minutes and the new part has a modification that will prevent ash from clogging the main air outlet so we’ll probably get better performance from the stove.
Everyone at Friendly Fires has been a pleasure to deal with and I will most definitely be a return customer.
Monday, April 18, 2011 5:59 PM
I recently hired Friendly Fires to install a fireplace in the downstairs of my new home. They did an excellent job in explaining all my options, keeping the price competitive and providing ideas and suggestions about possible designs. Dan and all the staff who completed the order and the installation were very accommodating and always available to answer my questions. Not having a good understanding on the fireplace and necessary components and considerations, I really appreciated such an informed and responsive team. As well, the workmanship was great. Ultimately, I now have a beautiful fireplace that has become the focal point of our downstairs family room that heats it perfectly.
Linda and I are really enjoying the fireplace…thanks again.
Saturday, March 12, 2011 5:18 PM
We have been very impressed and this is why we remembered over a year later.
It’s the kind of personal impact that makes a business in a rural community thrive. We went to a few other places prior to landing at Friendly Fires.
You guys are good.
We look forward to this.
Friday, February 11, 2011 9:46 AM
Better late than never!
Hope all is well with you.
We had our family Christmas at the lake this year and enjoyed the fireplace sooo much!
Will drop in to say hi soon. (Actually, we already have a few times but the day we usually drive my is your day off I think.)
Take care, Peggy & John
Saturday, January 29, 2011 4:30 PM
I’m just now back at my desk after a smooth trip back and a delightful weekend with my guests here at home. Thank you again for ensuring that the fireplace was ready in time. It was the hit of the gathering – we sat around it for lengthy chats, and it provided great background ambiance for our meals. I couldn’t get them out of that room!
Monday, November 22, 2010 9:55 AM
My family and I would like to thank you & Friendly Fires for all your help and assistance in finding us the perfect wood stove for our home. We love our “Pacific Energy Vista Classic” (Red) Didn’t realize how nice of a product we were buying. So efficient and clean – not to mention quite a conversation piece.
Your installation technicians were friendly, even explaining operation before leaving. I would highly recommend Friendly Fires! Thanks again…
Nancy McGarrett & Family
letter dated – Nov 10, 2010
I thank you for your ongoing assistance……….it has been a pleasure dealing with Friendly Fires. During the course of selecting and purchasing our stove/piping and then having to exchange some components, because we relocated it, everyone that I dealt with at your store was very helpful, courteous and easy to deal with. Please feel free to give my name as a reference in the event that someone needs to speak with one of your satisfied customers.
Monday, November 01, 2010 3:06 PM
I’ve written this recommendation of your work to share with other LinkedIn users.
Details of the Recommendation: “Alex provided the expertise and team that installed a propane fireplace and new barbeque at our log cabin. Both he and his team are very professional in their approach and exceeded our expecations for their service quality.Alex has also been a great resource for identifying other resources we required. Their showroom is full of great products and friendly staff.”
Wednesday, October 27, 2010
Greetings from two of your very satisfied customers who are currently sitting in front of one of your Friendly Fires (Enviro Westport) in a clifftop cottage overlooking Lake Ontario.
When we decided to replace our airtight wood stove with a propane unit, we took time to do our homework. We visited four dealers: in Bowmanville, Newcastle, Peterborough and finally … Friendly Fires.
We were greeted there by Ms Hayley Doyle and in the course of our interview, were given far more specific and useful information about models suitable for our installation than we had received at all the other locations put together. Pros and cons were discussed and costs clearly presented. Range of stock was impressive.
Subsequently your Jeff your installer did an efficient survey of our cottage (which had some installation quirks to solve). His solution was excellent … in practicality and for best appearance. The actual installation (which included a cheerful removal of the heavy old stove) … was carried out with old-style professionalism and courtesy by Jeffrey and Bobby. A follow-up call from Hayley was appreciated.
From the moment we strolled into your Hwy 7 store we were impressed with the stock you have and with the friendly professionalism and expertise of the staff who worked with us. We have a long experience of home-owning in Toronto and cottaging at Bond Head, so we recognize and appreciate good service. Four stars for Friendly Fires!
Letter dated Sept 29/10
PS: You are welcome to post this with your website reviews
We have owned our Valour fireplace for approximately 4 years and were surprised when we recovered the total cost for the unit in under 2 years in heat cost reduction. Our heating bill is now about half of what it used to be. In addition to this we find that our living space is warmer than it was previous to the installation. We live in a large historic home that is 3800 square heat and find that spot heating where we need it makes sense both from both a cost and environmental perspective. We had an EnerGuide home audit and were told that short of replacing our boiler that there was no way to significantly reduce our heating costs. I did extensive research on our options and quickly found that Valour had one of the highest EnerGuide ratings plus the design elements to accurately fit into our historically designated home. We proved the experts wrong and are thrilled with the comfort as well as the cost savings. The best part is that the fireplace is simply gorgeous! Our recently installed unit was virtually identical to the old 168 year old coal fireplace we removed. We highly recommend the Valour for anyone who is considering a gas fireplace.
Tuesday, September 07, 2010 6:55 PM
Thank you for a great job. Pleasure working with your crew. Please give my compliments to your staff I will definitely keep u in mind. Kindest regards, Rick.
ServiceMaster of Durham
Saturday, September 11, 2010 12:02 PM
The guys were great – actually, I wasn’t there except for the first few minutes, but they left everything spotless.
Fri 9/17/2010 3:12 PM
Just a short note of appreciation for the manner in which you resonded to our questions re the availability of fireplace doors on Saturday afternoon. Normally, one might expect an unwelcome hard sell for something we have no interest in. That didn’t happen. You seemed genuinely interested in making us happy whether that meant buying new doors at $1,000 or more or just fixing up our old ones for a lot less money. That kind of approach is all too rare, but greatly appreciated and makes one want to return and do business with you. Once again, thanks.
Joy and George Smith
Monday, August 30, 2010 11:47 AM
I just wanted to say a special thank you to you and your staff. Everyone was very helpful and very informative. Peter just loves his new BBQ. Thank you for everything.
Just wanted to say again how pleased we are with the stove now that you and the team at Friendly Fires have made the changes. You and everyone we dealt with were friendly and knowledgeable and went out of their way to be sure we were happy with the product, even though the problem we had was a design issue with Hartland. The service provided was excellent and we have advised all our friends to come to you if they are interested in getting any kind of stove or fireplace. I know that we will definitely be coming to see you when our basement is finished and we are ready to install a fireplace here at home.
Thanks again. It was a pleasure doing business with someone who still believes in excellent customer service.
Bette & Ron Williamson
Port Perry, Ont
Thursday, July 22, 2010 3:58:37 PM