The following comments are all authentic emails or letters received by our customers. At Friendly Fires, we are genuinely interested in helping customers select the right product for their needs and ensuring that every installation goes smoothly. Should you wish to add your comment, please contact us.
I wanted to say also, how happy we were with the installation and overall professional approach to the work involved.
Jeff and Bobby were very efficient and we were very impressed with the care they took in keeping the area clean and safe while working on the chimney.
They were exceptionally careful in bringing the stove from the truck into the house. It was obvious that they work very well together.
Again, thank you for the care taken in the entire process.
Rod and Lynda Brown
Just wanted to do a follow up with you on how pleased we are with our newly installed fireplace insert.
The service you gave us at the time of purchase went far beyond our expectations, and we are most appreciative to you for that. As well the service technicians who installed the appliance were most helpful in demonstrating its proper use and professional in assuring us a safe installation.
Our stove has burned continually for the past 4 weeks. It has made a seldom used fireplace that only took hot air out of our family room, into a warm and cozy room where all our family members, including pets, gather to soak up the warm heat. I would also advise that we have already noticed a difference in our oil bill, as the heat from the fire insert rises throughout the house.
In closing, I will comment that we are ever so pleased with our appliance and would have no hesitation in recommending the services of Friendly Fires (formerly Renewable Energy of Plum Hollow) to any potential customer.
It has been our privilege to work with you, thank you so much for all of your help.
Gary & Melanie Bullock
January 25th, 2013
Thank you. We are loving the fireplace and really enjoyed working with you to have it be such a successful turnout. There have been many compliments from visitors. It works perfectly. The hearthstone is exactly what we had in mind and appreciate the professional installation.
Don and Jane in Cobourg
We wanted to thank you for all of your help while searching for the right wood stove. I truly believe that you get what you pay for and you guys set the bar high when compared to the other local options available. You really helped make sense of something that we had no knowledge of and we are extremely happy with our new T6!
Emailed December 2012
We own a century old home with an attached 5 year old addition. We have a high efficiency propane furnace that we’ve been trying to ‘tweak’ for the last 5 years but have always felt cold. We also had a small propane stove for our family room but were not getting out of it what we were promised. We went to Friendly Fires (formerly REOPH in Kingston) in October 2012 and spoke at length with Rodney who was very knowledgeable and genuinely interested in helping us. He provided us with as much information as possible in order to come to our final decision. We selected a Alderlea T6 for the older side and upgraded to a Valor Medrona for the family room. The day we made the final decision, Rodney was unavailable, however we were treated with the same professionalism from Matt and Mike at the store. Our stoves were installed The 3rd week of November and all the guys were excellent. Everything was completed in a timely and professional manner. We have spent a few weeks now using the stoves .We are very happy with their performance and are confident in our decision to entrust our home heating needs to Friendly Fires (formerly REOPH in Kingston). Lee and Vicky McCreary
Emailed December 2012
Thank you Lorraine for the way Friendly Fires has taken care of my concerns about my primary heating system. Yes David (your technician) was very helpful. This is the type of bill i am happy to pay!
James Clarke, Kendall, ON
Email dated December 4th 2012
Another note to let you know that we appreciate the no charge return trip and small service required on our gas stove/fireplace today. David (technician) was again professional and courteous and explained what appeared to be the problem and made the necessary repairs. Keep up the good work.
Friday, May 20, 2011 9:40 AM
The fireplace is fantastic. Thank you so much for recommending Clay. He and the boys did a wonderful job….
Hope all is well,
Monday, May 9, 2011 8:17 AM
Just a quick note to say how pleased we were with the fireplace renovation. When we first spoke I did not think it possible to have the room we have now. My wife loves the fireplace and as you see by the picture, the finishing turned out great. What a change from a boring blank wall. As for your crew, they showed up when promised, did a great job and left the place as clean as they found it.
We will definitely recommend Friendly Fires to any friends or family in the market for a fireplace.
Tuesday, May 3, 2011 6:14 PM
Thanks for all the replies and info on the EGG. I picked it up Friday afternoon from Dan. Both of you were excellent in customer service and it was greatly appreciated!!!
Saturday, April 16, 2011 2:54 PM
Thank you for your attention and great service to our project! That was very, very appreciated.
We look forward to firing up the fireplaces!
Also thank you for being so conscientious regarding our billing – that is fantastic!
Hope to see you soon! And we will definitely give your name as a referral, when asked for Friendly Fires and Service!!
Tuesday, April 19, 2011 8:32 AM
I just wanted to let you know that I picked up the replacement part for our wood stove from your Cobourg location today. I know this wasn’t an easy part to get and I appreciate your efforts.
Installation took about 10 minutes and the new part has a modification that will prevent ash from clogging the main air outlet so we’ll probably get better performance from the stove.
Everyone at Friendly Fires has been a pleasure to deal with and I will most definitely be a return customer.
Monday, April 18, 2011 5:59 PM
I recently hired Friendly Fires to install a fireplace in the downstairs of my new home. They did an excellent job in explaining all my options, keeping the price competitive and providing ideas and suggestions about possible designs. Dan and all the staff who completed the order and the installation were very accommodating and always available to answer my questions. Not having a good understanding on the fireplace and necessary components and considerations, I really appreciated such an informed and responsive team. As well, the workmanship was great. Ultimately, I now have a beautiful fireplace that has become the focal point of our downstairs family room that heats it perfectly.
Linda and I are really enjoying the fireplace…thanks again.
Saturday, March 12, 2011 5:18 PM
We have been very impressed and this is why we remembered over a year later.
It’s the kind of personal impact that makes a business in a rural community thrive. We went to a few other places prior to landing at Friendly Fires.
You guys are good.
We look forward to this.
Friday, February 11, 2011 9:46 AM
Better late than never!
Hope all is well with you.
We had our family Christmas at the lake this year and enjoyed the fireplace sooo much!
Will drop in to say hi soon. (Actually, we already have a few times but the day we usually drive my is your day off I think.)
Take care, Peggy & John
Saturday, January 29, 2011 4:30 PM
I’m just now back at my desk after a smooth trip back and a delightful weekend with my guests here at home. Thank you again for ensuring that the fireplace was ready in time. It was the hit of the gathering – we sat around it for lengthy chats, and it provided great background ambiance for our meals. I couldn’t get them out of that room!
Monday, November 22, 2010 9:55 AM
My family and I would like to thank you & Friendly Fires for all your help and assistance in finding us the perfect wood stove for our home. We love our “Pacific Energy Vista Classic” (Red) Didn’t realize how nice of a product we were buying. So efficient and clean – not to mention quite a conversation piece.
Your installation technicians were friendly, even explaining operation before leaving. I would highly recommend Friendly Fires! Thanks again…
Nancy McGarrett & Family
letter dated – Nov 10, 2010
I thank you for your ongoing assistance……….it has been a pleasure dealing with Friendly Fires. During the course of selecting and purchasing our stove/piping and then having to exchange some components, because we relocated it, everyone that I dealt with at your store was very helpful, courteous and easy to deal with. Please feel free to give my name as a reference in the event that someone needs to speak with one of your satisfied customers.
Monday, November 01, 2010 3:06 PM
I’ve written this recommendation of your work to share with other LinkedIn users.
Details of the Recommendation: “Alex provided the expertise and team that installed a propane fireplace and new barbeque at our log cabin. Both he and his team are very professional in their approach and exceeded our expecations for their service quality.Alex has also been a great resource for identifying other resources we required. Their showroom is full of great products and friendly staff.”
Wednesday, October 27, 2010