Hi Curtis,

We are very pleased. We appreciated the visit on Monday to go over everything. We have had lots of compliments on how nice the fireplace looks, we are happy to pass along your name.

Thanks again,
Beckie & Jeff Ponte
Sydenham, ON
July 2014

Thanks for all your planning and hard work! We all appreciated your experiences and advice on improving our BBQing skills.
Everyone was still talking about the great food today and comparing what foods will be served this weekend for their families. You have inspired all of us to get creative.

Many Thanks!
Cheers,

Heather Vickery
Medical Centre Staff
June 2014

Dear Chris & Brad,

I had a chance to see the corrections made to the flashing – FABULOUS job!
Jessica said everyone was very nice and very professional. Thank you very much. We will take some pictures once it’s completely finished.

Cheers,
Mark
May 2014
Inverary, ON

Dear Friendly Fires,

We had a challenging time this winter with our pellet stove… something was just not right. It kept going out.
Friendly Fires researched many angles to discover the root cause. We persisted in reporting it was not going well. Invariably when the service technician was at our home, the stove went well, then the next day, the same problem recurred. We reached out to the manager with our story of frustration. Within 2 days all was miraculously sorted and our stove has kept us warm ever since. The team at FF were patient, understanding and dedicated to problem solve until we were satisfied. That level of service is rare these days. Thank you all.

Carole & Tom Falkner

Seeley’s Bay, ON
June 2014

Our thanks to you and your staff, Haley …..you blew us away with more food we could eat, recipes to take home, and great hints re oils and preps.
The gift certificates were a welcome and appreciated bonus…thanks again for a most enjoyable afternoon.
We finished in good time …the rain really came down after we got home.!

Sharon Barton
Peterborough Art Association Culinary Group
June 2014

Last winter we were very glad of the pellet stove you installed for us a few years ago. It was REALLY put to work and trimmed our Hydro bill to half of that of some of our neighbours!

Last week, it was serviced by Duncan and Gilles. We have nothing but praise for both of them.

Duncan and Gilles arrived on time and were cheerful and friendly as usual. They were also very nice to the cat, who insisted on trying to help them.

They were scrupulous in keeping mess under control, meticulous in their work and always ready to answer my questions.

A thoroughly satisfactory job, many thanks!

Mike Cole-Hamilton
Kingston, ON
May 2014

Thanks Jason. Your installers were very professional and pleasant. We will send a picture to you when everything is complete. You returned our calls promptly which was important to us. Please call us for service maintenance on our new fireplace. With thanks. 

Mike McGrath
Havelock, ON

April 2014

The fireplace works great and we are now using the basement every night!”

James Ligthart

Kingston, Ontario

March 2014

My New Fireplace and Mantel

Well it’s finally here, just a few more touches to my Valor and I can work my magic on decorating for Easter 🙂

Elizabeth Burfield

Cavan, Ontario

March 2014

I wish to tell you about the efficiency of the men who did the installation. Gilles and his partner  were quick, clean and respectful, no mess , explained the operation in detail several times, all of which I appreciated immensely. If there are any bonuses to be handed out, I hope they are on the list. 

Very pleased with the whole operation,

Thanks,

Mary St-Pierre

Kingston, Ontario

February 2014