Support

At Friendly Fires, we are here to support you in a variety of ways:

Option 1

Your owners’s manual contains valuable information that is specific to your appliance.  We highly recommend you review it on a regular basis.  If you do not have your manual handy, we can send one to you and / or they can typically be downloaded from manufacturer’s websites.  In addition, some manufacturers have posted videos and other helpful information.  For example – if you have one of the following appliances, you may be interested to see what they have to say.

Enviro Customer CareValor Customer Care / Heat & Glo Customer Care / Town & Country Customer Care / Jotul Customer Care / Wood Heat Expert Forum / WETT Inc. (wood safety) / Hearth Patio & BBQ Association of Canada (customer resources) / TSSA (gas & propane regulatory body)

Option 2

We have prepared some PDF handouts with common questions & answers.  These can be downloaded on the right side (see FAQ link).

Option 3

The Friendly Fires sales associate who assisted you with your purchase is an industry veteran and may have important knowledge that can help.  Our sales team have worked at Friendly Fires for many years and many are former technicians.  If they can not answer your question, they can escalate your concern to our Service Department.  The Friendly Fires Team page  has a list of our customer service contacts, and / or please contact us directly.

Video Categories:

Friendly Fires | Fireplaces & BBQs

Everyone Loves a Hot Grill

Weekend get-togethers, Family Celebrations, Summer afternoons.
They all better around the BBQ. Grills, Smokers, Accessories and more.

Keep Warm and Carry On

Everything you need to keep your family warm this winter.
Fireplaces, Stoves, Parts, Accessories, Service & More.

BBQs & Smokers

Feed the whole gang!

BBQs & Smokers at Friendly Fires

Have a Pizza Party!

Outdoor Pizza Ovens for any household!

Outdoor Pizza Ovens at Friendly Fires

Keep Your Evenings Warm

Extend the outdoor season with elegant outdoor heating solutions.

Outdoor Products at Friendly Fires

Gift Cards Available

Choose your amount and email to another recipient or yourself.

Need Help With Your Appliance?

Visit our ever-growing support centre.

From Our Blog

  • Fire Up the Grill: A Father’s Day BBQ Feast Dad Will Love

    Fire Up the Grill: A Father’s Day BBQ Feast Dad Will Love

    Celebrate Dad this Father’s Day with a sizzling backyard BBQ that’s sure to make him feel like the king of the grill. Whether he’s the one flipping burgers or you’re taking over to give him a break, these mouthwatering recipes, paired with top-notch gear from Friendly Fires, will make this a day to remember. From…

  • Easter Recipe: Twice Smoked Spiral Ham

    Easter Recipe: Twice Smoked Spiral Ham

    Elevate your Easter ham with this Twice Smoked Spiral Ham. This flavourful twist starts with a pre-cooked spiral ham, enhanced with a honey garlic BBQ rub Let it smoke while you set up the Easter Egg Hunt!

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