Support

At Friendly Fires, we are here to support you in a variety of ways:

Option 1

Your owners’s manual contains valuable information that is specific to your appliance.  We highly recommend you review it on a regular basis.  If you do not have your manual handy, we can send one to you and / or they can typically be downloaded from manufacturer’s websites.  In addition, some manufacturers have posted videos and other helpful information.  For example – if you have one of the following appliances, you may be interested to see what they have to say.

Enviro Customer CareValor Customer Care / Heat & Glo Customer Care / Town & Country Customer Care / Jotul Customer Care / Wood Heat Expert Forum / WETT Inc. (wood safety) / Hearth Patio & BBQ Association of Canada (customer resources) / TSSA (gas & propane regulatory body)

Option 2

We have prepared some PDF handouts with common questions & answers.  These can be downloaded on the right side (see FAQ link).

Option 3

The Friendly Fires sales associate who assisted you with your purchase is an industry veteran and may have important knowledge that can help.  Our sales team have worked at Friendly Fires for many years and many are former technicians.  If they can not answer your question, they can escalate your concern to our Service Department.  The Friendly Fires Team page  has a list of our customer service contacts, and / or please contact us directly.

Video Categories:

Friendly Fires | Fireplaces & BBQs

Fireplaces & Stoves

Superior service & wide selection assure
we can find the best solution for your home.

BBQs & Outdoor Products

We have the latest and greatest Gas, Charcoal, Pellet Grills & Smokers
from Napoleon, Jackson Grills, Primo, Louisiana Grills, Weber and more!

Friendly Fires | Fireplaces & BBQs

Friendly Fires has been servicing our customers for over 20 years. To date – we have sold 1,000’s of BBQ’s and Smokers, and over 15,000 fireplaces. How many have we serviced in that time? With 19 licensed technicians on our team servicing 3-5 fireplaces per day – well – a lot! Contact us to turn your vision into reality.

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Friendly Fires Blog

Smoke Your Christmas Turkey

Smoke Your Christmas Turkey

If you’ve never tried a smoked turkey, you and your family are in for a surprise! Not only will it be the best turkey you’ve ever tasted, but it is also easier than you think! Follow along with a few recipes from our friends at Green Mountain Grills and...

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