At Friendly Fires, we are here to support you in a variety of ways:
Option 1
Your owners’s manual contains valuable information that is specific to your appliance. We highly recommend you review it on a regular basis. If you do not have your manual handy, we can send one to you and / or they can typically be downloaded from manufacturer’s websites. In addition, some manufacturers have posted videos and other helpful information. For example – if you have one of the following appliances, you may be interested to see what they have to say.
Enviro Customer Care / Valor Customer Care / Heat & Glo Customer Care / Town & Country Customer Care / Jotul Customer Care / Wood Heat Expert Forum / WETT Inc. (wood safety) / Hearth Patio & BBQ Association of Canada (customer resources) / TSSA (gas & propane regulatory body)
Option 2
We have prepared some PDF handouts with common questions & answers. These can be downloaded on the right side (see FAQ link).
Option 3
The Friendly Fires sales associate who assisted you with your purchase is an industry veteran and may have important knowledge that can help. Our sales team have worked at Friendly Fires for many years and many are former technicians. If they can not answer your question, they can escalate your concern to our Service Department. The Friendly Fires Team page has a list of our customer service contacts, and / or please contact us directly.
Support Videos
Please browse the categories below and hopefully your question will be answered. If not, please visit our Friendly Fires You Tube Page for a complete list of all our videos.
Video Categories:
This video shows how to clean a HearthStone pellet stove. Although all pellet stoves are different, it is still very good in some of the information and steps it goes through.
When changing the batteries on a gas fireplace remote or Valor Remote Control (or other gas fireplace remote control), it is often required to initiative the remote and receiver. This video shows how to initiate a gas fireplace remote and receiver box.
This video shows the different operating modes available from the new Valor Fireplace remote control.
This video shows how to turn a fireplace on and off from a remote. Specifically, it is the GV60 Remote from Maxitrol commonly found on Valor fireplaces.
This video shows how a pilot light can be turned on from a gas insert in the Friendly Fires showroom.
This video by Napoleon Fireplaces shows how to light a pilot light with a standing pilot fireplace.
Replacing igniters in pellet stoves can be similar or very different depending on the brands. This video shows how to replace the igniter on an enviro M55 pellet stove.
This video shows the pellet stove weekly cleaning required for an M55 pellet stove. For part 2 of this video, please visit our You Tube page.
Pellet appliances require daily, weekly and monthly cleaning and maintenance (pellet stove daily maintenance). This video shows some daily activities for an M55 pellet stove.
This video shows how a pellet stove combustion blower (pellet stove exhaust blower) can be removed and replaced from a pellet appliance.
This video shows an example on how to remove a capacitor as well as a pellet stove auger motor.
This video shows how to remove the agitator motor of an Enviro M55 pellet stove (pellet stove agitator motor removal).
This video shows how to replace an agitator motor on a pellet stove (Enviro M55 pellet stove agitator motor replacement). Not all pellet stoves have agitator motors – check your manual to see if this video applies to your stove.
This video shows how to replace a pellet stove auger motor (pellet stove auger replacement). In this video, an Enviro M55 was used.
Friendly Fires stocks hundreds of Enviro Replacement Auger Motors as well as other Enviro replacement Enviro Pellet Parts.
All our Enviro Pellet Parts are 100% OEM replacement parts and will ship within 1 business day.
Pellet stoves require regular maintenance. Replacing a pellet stove convection fan is a normal process for pellet appliances. This video shows how a fan is replaced on an Enviro M55 Pellet Stove.
Looking at the flame of a pellet stove (pellet stove flame) can be an early indication as to whether or not your pellet appliance is operating properly. This video shows what a good pellet flame should look like.
