At Friendly Fires, we are here to support you in a variety of ways:

Option 1
Your owners’s manual contains valuable information that is specific to your appliance. We highly recommend you review it on a regular basis. If you do not have your manual handy, we can send one to you and / or they can typically be downloaded from manufacturer’s websites. In addition, some manufacturers have posted videos and other helpful information. For example – if you have one of the following appliances, you may be interested to see what they have to say.

Enviro Customer Care / Valor Customer Care / Heat & Glo Customer Care / Town & Country Customer Care / Jotul Customer Care / Wood Heat Expert Forum / WETT Inc. (wood safety) / Hearth Patio & BBQ Association of Canada (customer resources) / TSSA (gas & propane regulatory body)

Option 2
We have prepared some PDF handouts with common questions & answers. These can be downloaded on the right side (see FAQ link).

Option 3
The Friendly Fires sales associate who assisted you with your purchase is an industry veteran and may have important knowledge that can help. Our sales team have worked at Friendly Fires for many years and many are former technicians. If they can not answer your question, they can escalate your concern to our Service Department. The Friendly Fires Team page has a list of our customer service contacts, and / or please contact us directly.

Support Videos

Please browse the categories below and hopefully your question will be answered.  If not, please visit our Friendly Fires You Tube Page for a complete list of all our videos.