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Frequently Asked Questions

We are here to help

Friendly Fires Help Desk

To help you get the most out of your recent purchase or to make an informed decision about an upcoming purchase, check out the documents below or one of our many videos.

  1. Friendly Fires FAQs
  2. Saving Money On Heating My Home
  3. New vs. Used Appliances
  4. Gasket Replacement

BBQs & Charcoal Grills

  1. Choosing The Right BBQ
  2. Troubleshooting My BBQ
  3. Taking Care Of My BBQ
  4. Cast Iron Care And Use
  5. Stainless Steel Care And Use
  6. General Grilling Tips
  7. BBQ Lid Thermometers Troubleshooting
  8. Using Smoking Chips And Chunks
  9. Planking
  10. Getting Rid Of Spiders And Insects
  11. Kamado Charcoal Grilling Tips
  12. Kamado Recipes
  13. Charcoal Smoked Turkey Recipe
  14. Spatchcock Turkey (Flattened Turkey)
  15. Smoked Ham BBQ Recipe

Pellet & Corn Appliances

  1. Understanding Pellet and Corn Burning Appliances
  2. Maintaining My Pellet Appliance
  3. Troubleshooting My Pellet Appliance
  4. Annual Service Description

Natural Gas & Propane

  1. General FAQs
  2. Lighting Your Pilot Light
  3. Annual Service Description

Wood Appliances

  1. Wood Appliance FAQs
  2. Wood Burning FAQs
  3. Maintenance Tips: Generic
  4. Maintenance Tips: Enamel Stoves
  5. Backdrafting Problem
  6. Generating More Heat
  7. Broken Air Controls

 

Friendly Fires Help Videos

 

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About Friendly Fires

Friendly Fires is one of Canada’s largest fireplace, and barbecue retailers.

We specialize in the sale, service and installation of high-quality:

* Stoves and fireplaces,
* Barbecues & charcoal smokers,
* Accessories,
* Service & replacement parts

Friendly Fires Showrooms

  • Belleville Showroom
  • Carleton Place Showroom
  • Cobourg Showroom
  • Kingston Showroom
  • Peterborough Showroom

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