Just wanted to say again how pleased we are with the stove now that you and the team at Friendly Fires have made the changes. You and everyone we dealt with were friendly and knowledgeable and went out of their way to be sure we were happy with the product, even though the problem we had was a design issue with Hartland. The service provided was excellent and we have advised all our friends to come to you if they are interested in getting any kind of stove or fireplace. I know that we will definitely be coming to see you when our basement is finished and we are ready to install a fireplace here at home.
Thanks again. It was a pleasure doing business with someone who still believes in excellent customer service.
Bette & Ron Williamson
Port Perry, Ont
Thursday, July 22, 2010 3:58:37 PM