At Friendly Fires, we are here to support you in a variety of ways:

Option 1
Your owners’s manual contains valuable information that is specific to your appliance. We highly recommend you review it on a regular basis. If you do not have your manual handy, we can send one to you and / or they can typically be downloaded from manufacturer’s websites. In addition, some manufacturers have posted videos and other helpful information. For example – if you have one of the following appliances, you may be interested to see what they have to say.

Enviro Customer CareValor Customer Care / Heat & Glo Customer Care / Town & Country Customer Care / Jotul Customer Care / Wood Heat Expert Forum / WETT Inc. (wood safety) / Hearth Patio & BBQ Association of Canada (customer resources) / TSSA (gas & propane regulatory body)

Option 2
We have prepared some PDF handouts with common questions & answers. These can be downloaded on the right side (see FAQ link).

Option 3
The Friendly Fires sales associate who assisted you with your purchase is an industry veteran and may have important knowledge that can help. Our sales team have worked at Friendly Fires for many years and many are former technicians. If they can not answer your question, they can escalate your concern to our Service Department. The Friendly Fires Team page has a list of our customer service contacts, and / or please contact us directly.

Support Videos

Please browse the categories below and hopefully your question will be answered.  If not, please visit our Friendly Fires You Tube Page for a complete list of all our videos.

Video Categories:

Friendly Fires | Fireplaces & BBQs

Fireplaces & Stoves

Superior service & wide selection assure
we can find the best solution for your home.

BBQs & Outdoor Products

We have the latest and greatest Gas, Charcoal, Pellet Grills & Smokers
from Napoleon, Green Mountain Grills, Primo, Weber, and Broil King.

Friendly Fires | Fireplaces & BBQs

Friendly Fires has been servicing our customers for over 20 years. To date – we have sold 1,000’s of BBQ’s and Smokers, and over 15,000 fireplaces. How many have we serviced in that time? With 19 licensed technicians on our team servicing 3-5 fireplaces per day – well – a lot! Contact us to turn your vision into reality.


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Friendly Fires Blog

How to Troubleshoot Your BBQ

How to Troubleshoot Your BBQ

oubleshooting issues with your BBQ can be tricky, but there are a number of common issues that pop-up more often than others. In this post we will show you common issues that come up when learning how to troubleshoot your bbq.

Victoria Day BBQ Recipes and Preparation

Victoria Day BBQ Recipes and Preparation

After another long winter summer is finally beginning! The Victoria Day long weekend is the signal for Canadians across the land to get ready, set, grill!

5 Pro tips to get your BBQ ready for the season!

5 Pro tips to get your BBQ ready for the season!

With warmer weather on the way now is the time to get your grill ready. Here are 5 Pro tips to get your BBQ ready for the season! But before you fire it up and start cooking, make sure to follow these cleaning tips to keep your grill in tip-top condition! 1. Prepare...