Support

At Friendly Fires, we are here to support you in a variety of ways:

Option 1
Your owners’s manual contains valuable information that is specific to your appliance. We highly recommend you review it on a regular basis. If you do not have your manual handy, we can send one to you and / or they can typically be downloaded from manufacturer’s websites. In addition, some manufacturers have posted videos and other helpful information. For example – if you have one of the following appliances, you may be interested to see what they have to say.

Enviro Customer CareValor Customer Care / Heat & Glo Customer Care / Town & Country Customer Care / Jotul Customer Care / Wood Heat Expert Forum / WETT Inc. (wood safety) / Hearth Patio & BBQ Association of Canada (customer resources) / TSSA (gas & propane regulatory body)

Option 2
We have prepared some PDF handouts with common questions & answers. These can be downloaded on the right side (see FAQ link).

Option 3
The Friendly Fires sales associate who assisted you with your purchase is an industry veteran and may have important knowledge that can help. Our sales team have worked at Friendly Fires for many years and many are former technicians. If they can not answer your question, they can escalate your concern to our Service Department. The Friendly Fires Team page has a list of our customer service contacts, and / or please contact us directly.


Support Videos

Please browse the categories below and hopefully your question will be answered.  If not, please visit our Friendly Fires You Tube Page for a complete list of all our videos.

Video Categories:

Friendly Fires | Fireplaces & BBQs

WE ARE OPEN TO SERVE YOU!

We are available for Telephone, Email, and Online shopping!
Curbside Pickup Available!

BBQs & Outdoor Products

We have the latest and greatest Gas, Charcoal, Pellet Grills & Smokers
from Napoleon, Green Mountain Grills, Primo, Weber, and Broil King.

Fireplaces & Stoves

Superior service & wide selection assure
we can find the best solution for your home.

Friendly Fires | Fireplaces & BBQs

Friendly Fires has been servicing our customers for over 20 years. To date – we have sold 1,000’s of BBQ’s and Smokers, and over 15,000 fireplaces. How many have we serviced in that time? With 19 licensed technicians on our team servicing 3-5 fireplaces per day – well – a lot! Contact us to turn your vision into reality.

Testimonials

About Us

Low Monthly Payments

Friendly Fires Blog

How to Identify the Make, Model, and Serial Number of Your Appliance

How to Identify the Make, Model, and Serial Number of Your Appliance

At Friendly Fires we stock thousands of replacement parts for Wood, Gas, and Pellet Stoves, Fireplaces, and Inserts. One of the most common questions we get is “How do I determine the make and model I have?” This guide shows two easy 2 steps which will...

Why Jackson Grills Make Great BBQs!

Why Jackson Grills Make Great BBQs!

Grilling season is just around the corner and it’s time to start thinking about your next BBQ. Maybe this time you want a BBQ that’s going to last? Maybe this time you don’t want to buy a new BBQ every 3-5 years?  Maybe this time you want to buy a...

0