Contact Us

Friendly Fires has 5 locations across Southern Ontario, please choose the location closest to you from the list below.

For Online Store inquires please see the listing at the bottom of the page.

Peterborough &
The Kawarthas

981 Highway 7 East
(just east of Peterborough)
Otonabee (Peterborough), ON K9J 6X7

Directions →

Tel: (705) 741-1900
Fax: (866) 277-6826

Hours

Showroom & Sales
Monday – Friday: 9:30AM – 5:30PM
Saturday: 9:00AM – 4:00PM

Installation & Service
Monday – Friday: 7:30AM – 4:30PM
Saturday: Service department closed

** Holiday Hours

Belleville & Quinte

69 Dundas St E
Belleville, ON K8N 1B9

Directions →

Tel: (613) 962-1975

Hours

Showroom & Sales
Monday – Friday: 9:30AM – 5:30PM
Saturday: 9:00AM – 4:00PM

** Holiday Hours

Carleton Place
& Lanark County

11384 Highway 7
(1 min west of Carleton Place)
Carleton Place, ON K7C 3P1

Directions →

Tel: (613) 253-5575

Hours

Showroom & Sales
Monday – Friday: 9:00AM – 5:30PM
Saturday: 10:00AM – 2:30PM

Installation & Service
Monday – Friday: 7:30AM – 4:30PM
Saturday: Service department closed

** Holiday Hours

Cobourg & Northumberland

70 King Street East
(across from Victoria Park)
Cobourg, ON K9A 1K9

Directions →

Tel: (905) 372-5900

Hours

Showroom & Sales
Monday – Friday: 9:00AM – 5:00PM
Saturday: 9:00AM – 4:00PM

** Holiday Hours

Kingston &
The Thousand Islands

271 Dalton Ave.
(between Division & Sir John A.)
Kingston, ON K7K 6Z1

Directions →

Tel: (613) 544-5575
Fax: (866) 277-6826

Hours

Showroom & Sales
Monday – Friday: 9:30AM – 5:30PM
Saturday: 9:00AM – 4:00PM

Installation & Service
Monday – Friday: 7:30AM – 4:30PM
Saturday: Service department closed

** Holiday Hours

Online Store

For online store inquiries or support please email : orders@friendlyfires.ca

Phone support is available Monday through Friday 9am ~ 5pm: 705-743-7995 ext 201.

Sunday: By appointment (we are pleased to accommodate you)

Get in touch!

Please email us using the form below.  We typically respond during business hours from Monday to Friday.  During our busy season (September to January) it may take a day or two to get back to you.

Please choose your location:


Dear US Visitor, we sell a wide range of replacement parts & accessories to the United States every day.

However, due to dealer agreements we are unfortunately unable to sell Fireplaces & BBQs
to the United States at this time.



Holiday Schedule

Friendly Fires is closed on all statutory holidays (Christmas, Boxing Day, New Years, Easter Friday, Family Day, Canada Day, Labour Day, Thanksgiving) as well as the Civic Holiday in August.

If the holiday falls on Sunday, then Friendly Fires is closed the following Monday.  In addition, reduced showroom hours will apply between December 24th and December 31st.

For detailed Holiday Hours click here.