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Step One: Check the Owner’s Manual

The single best way to ensure you are ordering the correct part is to refer to the owner’s manual that came with your appliance when it was installed.

Most owners manuals will include a list of replacement parts and the related part numbers. Newer manuals will generally include an exploded view diagram as well, showing what the part looks like and how it fits into your unit.

This is the best method of ensuring that you are ordering the correct part.

I can’t Find My Manual!

If you can’t locate your manual, you can search online for it or contact the manufacturer of your appliance.  However, if you don’t know your model you won’t be able to search for the manual – in that case proceed to step 2.

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Step Two: Certification Label

Your stove, fireplace or insert has a rating label on it.  Wood & Gas stoves have it at the rear, fireplaces typically in the louver area whereas wood inserts it is typically behind the flashing.  Pellet stoves can have them on the rear, or sometimes inside the hopper lid.

This rating label will have the make, model and serial number of your fireplace.  These three pieces of information are very important in knowing what fireplace you own and ensuring the correct part get ordered.

Once you have the information you can download your owner’s manual and look for the exploded parts view for the proper part number.

Some Manufacturers have pages on their website to explain where to look for the certification label. For example here is Regency’s page: How to How to Identify Your Fireplace Model, Serial Number & More

How to read the rating plate

Other than the manufacturer, which is generally written in pretty large text somewhere on the certification plate, the model number and serial number are the most important pieces of information.

The model name and serial number are not always quite so obvious. Notice Model P36-NG3 hiding in the second panel from the top on the left side of the image below.

The serial number is pretty clearly labelled on the top-right hand side of this label.

On many appliances the serial number will start with WH- this stands for Warnock Hersey, which you see on the top left of the rating plate above. This is not the manufacturer but the certification agency.

All manufacturers are slightly different but they should all have MODEL and SERIAL NO clearly showing on these labels.

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The serial number is important as appliances are continually updated.

This means two stoves of the same model may need different parts based on their serial number.

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Help! I can’t find the Certification Label!

If you are unable to locate the certification label (also known as a rating plate) your best option will be to get in touch with us and we will hopefully be able to help you out.

Before contacting us, please take some photos of your appliance as this will help us identify it. Once you have you photos ready please fill submit them in our Find My Part form. You will be able to upload your image to this form.

We can’t guarantee that we can determine which model you have but we’ll do our best!

If you have any questions at all please leave them in the comments below, we’d love to hear from you!

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Selling parts for over 25 years

Friendly Fires sells parts for most wood burning appliance brands, including but not limited to Enviro, Pacific Energy, Jotul, Napoleon, EnerZone, Blaze King, Drolet, HearthStone, Regency, Stuv, Heartland, Morso, Heritage, Vista Flame, Napoleon, Vermont Castings, True North, Osburn, RSF, Valcourt, BIS and many more. 

If you cant find a part on our web site, simply contact us and we will be happy to help you.